Order & Delivery Coordinator for Frapak Nordic

About Frapak Frapak Group is a European family-owned company with extensive experience in the packaging industry. Since its founding in 1978, Frapak has developed and delivered innovative standard and customized packaging solutions to customers in cosmetics, personal care, pharmaceuticals, and food. Frapak has production facilities in Europe, multiple sales offices, and a broad network of collaboration partners. The company delivers products from its own warehouses to customers throughout Europe. Frapak Nordic AB handles the Nordic market and is a small, growing team with close collaboration within the group and short decision-making paths locally. We are continuing to develop our Nordic organization and are seeking an Order & Delivery Coordinator for our office in Gothenburg. About the Role This is a broad and operational role for someone who enjoys creating structure, managing multiple parallel workflows, and ensuring that things get done. You work closely with our Supply Chain Manager, sales, customers, and suppliers, becoming an important part of the daily order and delivery flow. You follow customer orders from registration and confirmation through delivery and follow-up, ensuring that information, documentation, and supporting materials are accurate throughout the process. An important part of the role is staying one step ahead. You monitor deliveries, identify discrepancies, and ensure that customers and colleagues receive the right information at the right time. When something doesn't go according to plan, you're the one who takes ownership, gathers information, and drives it toward a solution. Since Frapak Nordic is a small and growing organization, you will simultaneously gain broad understanding of the business and the opportunity to progressively develop and assume greater responsibility within Supply Chain, administration, and business support. Your Main Responsibilities Register, review, and administer customer orders, ensuring accurate product and order data. Monitor orders and deliveries, tracking delivery times and discrepancies. Communicate delivery status and changes to customers and sales. Work closely with the Supply Chain Manager in daily operational tasks including order administration, delivery monitoring, and supplier contacts. Maintain ongoing contact with suppliers and logistics partners regarding current orders and deliveries. Support sales with order follow-up, quotation administration, and customer communication. Manage and maintain documentation and records related to customers, suppliers, and logistics partners. Review order and invoice documentation prior to invoicing. Prepare simple reports and data regarding, for example, order stock, delivery accuracy, and open issues. Identify improvement opportunities and contribute to the development of administrative processes and working methods. Who Are We Looking For? We believe you have experience from a role in, for example, order administration, order management, logistics, back-office, supply chain, customer service, sales support, or similar. What matters most is not your exact current title. We're primarily looking for someone who understands how order and delivery flows work and is accustomed to coordinating multiple activities and contact points simultaneously. You have good system skills and feel comfortable working in business systems/ERP and Microsoft 365. You communicate fluently in Swedish and English, both verbally and in writing. Experience from an international operation, trading, distribution, or manufacturing company is a merit, but not a requirement. As a Person You are structured and thorough, but also action-oriented. You like to make things happen and don't wait for someone else to discover that a delivery is late or that information is missing. You are service-minded and communicative and thrive with many contact points – from customers and sales representatives to suppliers and colleagues within Supply Chain. For you to thrive at Frapak, we also believe you're unpretentious and flexible. In a smaller company, it's natural to help each other and sometimes take on tasks that fall outside your job description. Above all, we're looking for someone who is curious and wants to develop. For the right person, there are good opportunities to progressively grow with the role and take greater responsibility within Supply Chain and the business overall. About the Opportunity At Frapak Nordic, you have the opportunity to join a growing company and become an important part of its continued organizational development. You work closely with both the Supply Chain Manager, sales, and the CEO, while also maintaining contact with customers, suppliers, and colleagues within the European group. Here you're offered a varied workday, significant personal responsibility, and short decision-making paths. The role suits you if you appreciate the combination of structure, problem-solving, customer contact, and coordination – and if you're attracted to the opportunity to grow together with the company. Work Location: Gamlestaden Scope: Full-time Employment Type: Permanent Position For questions about the position, please contact recruiting manager John Rembeck at [email protected] or 0730-463121. We look forward to your application!

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