The restaurant industry is changing rapidly, and we're driving that change. Ordine develops smart point-of-sale systems and digital solutions that make it easier for restaurants to process payments, work efficiently, and give their guests a better experience.
Now we're looking for someone with support experience who wants to become an important part of Ordine's continued growth. Here you'll combine customer interaction and problem-solving with the opportunity to create structure and develop how we work going forward. Is that you? Keep reading.
About the role
As Operations & Customer Support Coordinator, you'll be an important part of Ordine's daily operations and a close contact for our customers. The foundation of the role is customer support via email and phone, where you help customers with questions, guide them through the system, and solve problems that come up along the way. You'll also play an important role when new customers get started with Ordine. In the onboarding process, you'll help set up menus, items, prices, and other information in the system and ensure everything is in place before the customer launches. When needed, you'll also help with installations and follow-ups at the customer's location.
But the role isn't just about following existing processes. Ordine is growing, and with more customers comes the need for even clearer ways of working. That's why we're looking for someone who enjoys creating order, documenting workflows, and helping develop routines and processes.
Beyond this, you'll support where needed in daily operations—for example, with deliveries, orders, inventory, and other operational tasks. Do you also have an interest in marketing and social media? Even better. There's an opportunity to contribute with content and communications and help develop how Ordine presents itself.
We're looking for someone who…
…gets energized by helping others and who is warm, positive, and enjoys collaborating with people around you. You're organized in your own work and find it easy to juggle multiple things at once. You also have an eye for what can be made simpler and better, and you thrive in a role where you can create routines, processes, and ways of working that bring structure as the business grows.
Unpretentiousness and flexibility characterize your work style, and you're happy to step in and support where needed, even when the task isn't obviously on your plate. You take responsibility, drive things forward, and make sure what you take on is done properly.
Approximately 2 years of experience in customer service, support, Customer Success, or similar
Experience working with customer cases and following workflows from start to finish
Ability and willingness to create routines, processes, and structure
Good system proficiency and experience with CRM, case management, or support systems
Fluent in Swedish and English, spoken and written
Interest in marketing and social media is a plus
Driver's license is meriting
About the company Ordine is a Gothenburg-based tech company that develops modern point-of-sale systems and digital solutions for restaurants, cafes, and bars throughout Sweden. With a focus on simplicity, service, and user-friendliness, we help our customers simplify their workdays—from payments and order management to smart features that create better workflows in the business. Everything is built to work in an industry where every second counts.
The company has been around for 5 years and has since grown steadily together with our customers. Today we're a tight and engaged team that works closely together day-to-day. We believe in clear communication, shared responsibility, and solving things together. Our ambition is to continue developing both our products and our ways of working as we grow, always with the customer experience in focus.
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