Operations & CSM Manager

Are you ready to bring your experience, innovative perspective and creative skills to ePARK as part of the SKIDATA Group within ASSA ABLOY? Join our team preferably in Gothenburg, Sweden and enjoy a collaborative culture that empowers you to build a career you can be proud of. What you would do as our Manager – Operations & Customer Success The Operations & CSM Manager at ePARK is a strategically important leadership role reporting directly to the Head of ePARK, responsible for the daily operational performance of the company's Delivery and Customer Support functions. Initially focused on the Swedish market, the role will play a key part in scaling ePARK's operational structure as the company expands across several European markets. The role involves regular travelling within Europe You would also: • Guide, coach, and develop the Operations organization, existing of Customer Success & Delivery & Customer Support team. • Own daily operational delivery — including B2B/B2G customer onboarding — ensuring high quality, customer satisfaction, and cost efficiency across B2B, B2G, and B2C. • Drive modernization of processes, systems, and ways of working, building scalable digital structures to support international expansion. • Follow up on KPIs and use data-driven insights to identify problems and launch concrete improvement initiatives. • Work closely with the ePARK Management Team, contributing directly to the company's strategic direction and growth plans. The skills and experience you need We are looking for someone who: • Has minimum 5 years of experience within Operations and/or Customer Success Management in a Digital Business Model environment. • Previous experience in direct or indirect people management is essential, but even more your interest in developing organizations and growing high performing teams. • Has proven experience from B2B and/or B2C businesses; SaaS industry background (especially as CSM or in a similar operational leadership role) is highly meritorious. • Has strong analytical skills with a genuine interest in systems and digital solutions. • Has experience building or scaling structure, processes, and ways of working through digital tools and platforms during periods of growth or change and is comfortable operating at both a strategic and hands-on operational level. Success in this role requires a confident, structured people-manager who can create clarity and direction even in a fast-changing environment. The ideal person combines a profound knowledge of Operations & CSM with strong people leadership with the ability to build trust across different teams and functions, balancing empathy with accountability. They should be genuinely driven by creating impact — someone who thrives on turning ambiguity into scalable structure, communicates clearly across both technical and non-technical stakeholders, and is comfortable working closely with senior leadership while still staying close to day-to-day operations. Fluency in both English and Swedish is essential. What we offer We're passionate about providing amazing opportunities and benefits, so you can continue and progress a lifelong career with us – here's what we have to offer: • Fast growing organization with expanding opportunities. • Learning and career development opportunities, whether it's online learning, management training or enhancing your skills. • A competitive salary and incentive schemes. We review applications regularly, so don't wait We are building diverse, inclusive teams, and encourage applications from everyone who can see themselves working with us. Just set up your profile and apply here. To make sure your personal data is safe, we don't look at any applications sent by email or post. If you have any questions about the role or the process, email Mona Yusefi, Talent Acquisition Business Partner, at [email protected] Let's create a safer and more open world - together! To find out more about us, visit www.assaabloy.com Innovative solutions at the cutting edge, a dynamic and forward-thinking work environment, and diverse opportunities – welcome to the world of SKIDATA. Join our strong, international team now and help shape the future of modern access solutions with your creativity and expertise. When you join our SKIDATA team, you'll also be part of the ASSA ABLOY Group, the global leader in access solutions. You'll have 62,000 colleagues in more than 70 different countries. #SKIDATA #LI-WGIE

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