We're Looking for a Customer Service Manager at Jula

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Do you want to lead and develop customer service at one of the Nordic region's strongest retail companies? Are you a leader driven by developing both people and business? Now we have an opportunity for you! We are seeking a Customer Service Manager, as our current manager is moving into a larger project, for a fixed-term assignment of two years. In this role, you will have the opportunity to lead our customer service function through an exciting period where the business continues to develop while Jula implements important future initiatives. As Customer Service Manager, you hold overall responsibility for Jula's customer service across all markets. You lead and develop the customer service function with a focus on creating an efficient, high-quality, and consistent customer experience that strengthens customer satisfaction and contributes to Jula's business goals. In the role, you are responsible for leading, coaching, and developing the customer service organization across multiple markets through close collaboration with your managers and team members. You create conditions for clear, engaging, and sustainable leadership as well as a business characterized by high quality and strong customer focus. By monitoring, analyzing, and acting on the business's key metrics, you drive continuous improvement in quality, productivity, and customer experience. You work both strategically and operationally to develop the customer service function. This involves initiating and driving improvement initiatives, developing processes, routines and working methods, and ensuring that customer service operates consistently and efficiently across market boundaries. You also play an important role in fostering good collaboration with other parts of the organization and contributing to close cooperation between functions and markets. You report to the Marketing & Digital Sales Director and are part of the management team for Marketing & Digital Sales, where you contribute to both strategic decisions and the business's continued development. You are also responsible for work environment, personnel-related matters, and the day-to-day operations of the customer service function. What's in Your CV? We are looking for someone with experience leading larger teams and operations with a strong customer focus. You are a confident leader with the ability to combine operational engagement with strategic development work. We would like to see that you have: Several years of experience in a leadership position within customer service, customer experience, service, or similar operations. Experience leading an organization with both managers, team leaders, and specialist functions, preferably in an international environment. Good experience working goal-oriented with key metrics, follow-up, and business development. Experience with change management and driving development initiatives. Ability to create structure, efficient processes, and long-term working methods. Very good communication skills in Swedish and English. Experience from retail, e-commerce, or international operations is an advantage. Who Are You? We are looking for someone who is a confident and engaging leader with a strong customer focus and a genuine passion for creating world-class customer experiences. You have the ability to build trust, engagement, and clarity in your surroundings and are driven by developing both people and business. Through your coaching approach, you create conditions for teams and individuals to grow, perform, and thrive. You are business-minded and results-oriented with a good understanding of the connection between customer experience, employee engagement, and business results. You work in a structured and analytical manner, use data and customer insights as a basis for decisions, and have an easy time translating them into concrete improvements. You thrive in a changing environment where you get to combine operational leadership with strategic development work and have a natural ability to build strong relationships and collaborate across organizational boundaries. For you, customer service is more than resolving issues – it's about creating long-term relationships and a customer experience that strengthens trust in Jula at every interaction. What Do We Offer? Our unstoppable journey involves change – and we welcome your thoughts and ideas! From the tasks you perform to how we together develop our business, your opinions, contributions, and new ideas matter. With us, you get the opportunity to be part of an international company where you can grow and develop. We offer a dynamic work environment with a lot of heart and a strong team spirit. Good to Know This position is a temporary assignment, a fixed-term contract for two years, based at our headquarters in Skara. Does this sound like an exciting role and the next step in your career? Don't hesitate to apply today, as interviews are ongoing and the position may be filled before the final application deadline of August 16. Questions? If you have questions about the position, please feel free to contact recruiting manager Sofie Strömberg Malm, Marketing and Digital Sales Director, [email protected].Do you want to lead and develop customer service at one of the Nordic region's strongest retail companies? Are you a leader driven by developing both people and business? Now we have an opportunity for you! We are seeking a Customer Service Manager, as our current manager is moving into a larger project, for a fixed-term assignment of two years. In this role, you will have the opportunity to lead our customer service function through an exciting period where the business continues to develop while Jula implements important future initiatives. As Customer Service Manager, you hold overall…

Přehled

Typ

job

Stav

active

Viditelnost

public

Město

Skara

GPS

58.374506720579, 13.418720873383kopírovatotevřít v ▾

Email

Zobrazit e-mail

Zobrazení

15

Publikováno

2. 7. 2026

Upraveno

5. 8. 2026

Poloha

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