Norwegian-Speaking Customer Success Manager at RiseRank

RiseRank is looking for our next star for our Customer Success Team! RiseRank is a fast-growing digital marketing agency specializing in local SEO. We help businesses strengthen their digital presence and get discovered where their customers are actually searching. By optimizing business profiles across over 30 platforms, including Google, Apple, and Bing, we help our customers achieve better visibility and create more business opportunities. Now we're seeking a Norwegian-speaking Customer Success Manager to join our team in Stockholm. You'll become part of our existing Customer Success Team, with special responsibility for our Norwegian customers. We're looking for someone who speaks and writes Norwegian fluently and wants to work closely with customers to develop long-term, mutually beneficial relationships. About the Role As a Customer Success Manager, you'll manage your own customer portfolio and become a key contact for our Norwegian customers. Your focus will be on building strong relationships, understanding customer needs, and ensuring they get maximum value from RiseRank's services. You will, among other things: Manage and develop relationships with our Norwegian customers Maintain ongoing customer contact, follow-ups, and consulting in Norwegian Drive customer projects forward and ensure high-quality delivery Help customers develop their digital presence and local visibility Monitor results and communicate progress in a clear and business-focused manner Identify new needs and business opportunities with existing customers Work on upselling when additional services can create value for the customer Who Are You? We're looking for someone who enjoys customer contact and relationship building, but who also has a clear business mindset. You're communicative, driven, and have a natural ability to build trust with different types of customers. We believe you: Speak and write Norwegian fluently Have previous experience in Customer Success, Account Management, or a similar customer-facing role Are confident in customer conversations and skilled at building long-term relationships Have a business-oriented mindset and the ability to identify opportunities with existing customers Are well-organized and comfortable managing multiple customers and projects simultaneously Thrive in a fast-paced environment where things are always happening Merits (Not Required) Sales or upselling experience Experience with SEO or digital marketing Experience with CRM systems Why RiseRank? At RiseRank, you'll become part of a fast-growing company with high ambitions and quick decision-making processes. You'll work alongside a driven team where you'll have significant responsibility and the opportunity to influence both your own development and the company's growth. For the right person, there are excellent opportunities to grow, develop, and take on greater responsibility as RiseRank continues its journey. Location: Stockholm | Full-time Does this sound like your next career move? Submit your application today. We're conducting interviews on a rolling basis, and the position may be filled before the final application deadline. Emmy Zachrisson 📧 [email protected]

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