Mobile IT Service Technician Kalmar

About the Swedish Prison and Probation Service The Swedish Prison and Probation Service is expanding – we are building new facilities, renovating, and expanding existing ones, and we are now looking for more staff members. Our most important goal is to reduce recidivism – to break the cycle of crime. If we succeed, society becomes safer and more secure for everyone. We are the authority responsible for prisons, probation services, remand centers, and prisoner transport. Do you want to contribute to a safer society? Our IT department is making a major push focused on a digital Swedish Prison and Probation Service. Together we work to create conditions and solutions that make a difference in our operations. The IT department is experiencing strong growth. We are looking for someone with a strong interest in IT, knowledge and experience that can enrich our digitalization journey and who wants to make a difference in society within your profession. Job Description We are looking for someone who wants to contribute to increasing the IT department's local support in our core operations and who is passionate about helping and educating other people with digital tools. You will be placed in the IT Service Center unit and will spend much of your time in core operations in client-related work. In your geographic service area, you will perform IT service tasks in our core operations, which include prisons, remand centers, and probation services. Our operations are conducted at various locations across the country, which means traveling extensively within your regional area. Overnight stays will occur to a lesser extent. The Swedish Prison and Probation Service provides pool cars for these services, which are used during working hours. In your service role, you will be an important interface between the IT department and core operations. You will be part of a unique initiative for the Swedish Prison and Probation Service that involves creating a new type of local IT support for core operations. In your service role, you will creatively contribute to increased digital maturity in the organization by, for example, acting as an advisor, guiding and supporting staff regarding the IT department's services and handling IT service requests. You will support IT support with problem-solving and assist with specific tasks such as implementations and hardware lifecycle management. You will contribute to service development by continuously gathering improvement suggestions and feedback on IT services and applications, and your work will help develop local IT security initiatives. Qualifications We are looking for someone who is self-directed and takes great responsibility for their tasks. You are structured and plan, organize, and prioritize your work efficiently. In your work, you set and meet deadlines and drive your processes forward with good results. Furthermore, you have good collaboration skills. You work well with other people and are both attentive and clear in your communication. You have a good understanding of how people acquire knowledge and the different conditions everyone has, and based on that, you adapt your way of conveying information to ensure your message gets through. Finally, you are also service-oriented, and in dialogue with others, you are calm, attentive, and accommodating. You have a strong interest in helping others and go the extra mile to deliver solutions. To thrive and succeed in your role, it is important that you share the Swedish Prison and Probation Service's fundamental values of a humane view of people, respect for the individual, and belief in people's capacity for development. You are also aware of and understand how background, culture, and group belonging affect you and others. Furthermore, you are expected to contribute through your approach to ensuring that everyone is treated equally. We place great emphasis on personal suitability. We are looking for someone who has: Complete upper secondary education in the form of final grades or a secondary school diploma or other education combined with experience that the Swedish Prison and Probation Service deems relevant Experience working in service Ability to express yourself well in speech and writing in Swedish B-category driver's license It is also advantageous to have: Education focused on IT Experience working in the Swedish Prison and Probation Service's core operations Experience providing support to end users Experience in service focused on IT or technology Experience working as an onsite technician or similar Knowledge and understanding of service management and its support Knowledge of hardware such as PCs, thin clients, laptops, printers, and video equipment Understanding of the complexity of working in larger organizations Other Information The Swedish Prison and Probation Service has chosen to eliminate the cover letter and replaced it with selection questions that are relevant to the position. Your answers to the selection questions and your CV will be the basis for determining whether you are qualified to proceed in the process. To be considered for employment with the Swedish Prison and Probation Service, you must meet high standards regarding suitability, judgment, security and confidentiality awareness, and compliance with applicable laws. This means you must stand up for democratic values and the state values that apply to the Swedish Prison and Probation Service's operations. Certain positions are classified as security positions, and a security clearance with criminal record check will be conducted before an employment decision is made. For certain security-classified positions, Swedish citizenship is required. The Swedish Prison and Probation Service welcomes applicants with different backgrounds and experiences. Read more about security clearance here: https://www.kriminalvarden.se/jobba-hos-oss/rekryteringsprocessen/sakerhetsprovning-vid-rekrytering/ The position may involve civil contingency placement at the Swedish Prison and Probation Service. Read more about civil contingency placement here: https://www.kriminalvarden.se/jobba-hos-oss/rekryteringsprocessen/krigsplacering/ Individual salary setting applies. Probationary employment may be applied. The Swedish Prison and Probation Service strives for an equal gender distribution and increased diversity. To submit your application, click the application link in the job posting. Questions about how to apply and upload your CV should be directed directly to Varbi. Questions about specific jobs will be answered by the contact person specified in the posting. We kindly but firmly decline direct contact from staffing and recruitment companies as well as sellers of job postings. The Swedish Prison and Probation Service has procurement agreements in place.

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