Employee for Our Customer Center
Our customer center is in a development phase where work methods and responsibilities are being consolidated and strengthened internally. The goal is to create an even more cohesive and high-quality customer service with clear procedures and a unified way of working. We are now looking for customer service employees who want to be part of our team. The role suits you if you thrive in a structured environment where organization, quality, and professional customer interaction are important – and where you have the opportunity to develop in the role over time.
Your Assignment
As a customer service employee, you are an important part of our daily service to customers. You work closely with your colleagues and handle incoming customer inquiries in a structured and service-oriented manner. You follow established procedures and processes and receive support from both colleagues and management in your daily work. The role is operational and involves customer contact via both phone and email.
Work Tasks
You will primarily work with:
Receiving and registering fault reports from customers
Handling customer inquiries via phone and email
Simple invoice and contract inquiries
Supporting the team with shared work tasks
Who Are You?
We are looking for you if you:
Have a high school education
Have experience working in a customer center
Are accustomed to using the telephone as one of your tools
Have good computer skills and are comfortable working with various systems
Communicate clearly and professionally in Swedish, both verbally and in writing
Have basic knowledge of English
As a person, you are service-oriented, calm, and respectful in your interactions. You work carefully, take responsibility for your tasks, and ensure that inquiries are handled correctly and on time. You thrive in an environment where structure and quality are important and appreciate working according to clear procedures. You remain stable even when the pace increases periodically, enjoy collaborating with others, and contribute to a professional and positive work environment. At the same time, you are flexible and comfortable with work methods evolving over time, without affecting your delivery or commitment. We also see that you are loyal, reliable, and have a long-term perspective, and that you want to be part of a team that works together to provide safe and high-quality customer service.
What You Get From Us
With us, you become part of a professional organization that is currently undergoing an exciting transformation, where our customer center plays a clear and important role. You work in a team focused on structure, quality, and collaboration, and receive support from both colleagues and management in your daily work. We offer clear work processes and a work environment characterized by responsibility, care, and collaboration where we together contribute to long-term development. Here you have the opportunity to be part of a transformation journey toward becoming the security industry's best customer center.
Practical Information
Scope: Full-time
Employment Form: Permanent (6-month probationary period applies)
Location: Stockholm
Start Date: By agreement
We warmly welcome your application! Selection and interviews take place on an ongoing basis, which means the position may be filled earlier. Please submit your application as soon as possible – but no later than 2026-08-15 – apply for the position via our https://www.avarnsecurity.se/karriar/lediga-tjanster/?rmpage=job&rmjob=p5728- not via email. Tests will be used in the recruitment process.
Our Offer
We are the complete security provider on the market, which enables us to be industry-leading for our customers and provides good development opportunities for you as an employee. You will be an important representative to the public and our customers. Therefore, it is paramount for us to create an inclusive work environment where all our 8,000 employees feel that responsibility, care, and collaboration are promoted. We take workplace environment seriously and work with continuous improvements. Avarn Security is committed to ensuring that you as an employee have a secure life situation and sustainability in your working life. Therefore, all new employees are offered a free one-year insurance solution including, among other things, sick leave and accident insurance, life insurance, and child and youth insurance. To be employed at Avarn Security AB, you must be approved by the County Administrative Board for employment in an authorized security company, in accordance with the Act (1974:191) on Security Companies. The application to the County Administrative Board is handled by Avarn Security. Depending on the position, a security clearance under the Security Protection Act (2018:585) may also be relevant. To investigate and assess whether you meet the requirements under the respective legislation, a background check is conducted. This assessment includes lawfulness, suitability, reliability, loyalty, and any potential vulnerabilities. Information obtained may come from you, from open sources, or from authorities. When assessing suitability for a position, we always apply a comprehensive evaluation. Avarn Security has achieved the distinction of being a Career Company thanks to our strong commitment to employee well-being and development. By creating an inclusive and diversity-promoting corporate culture, Avarn Security gives its employees the opportunity to thrive and grow in their roles. The company values competence and offers continuous training, making us an attractive employer for those seeking an exciting career in the security industry.Employee for Our Customer Center
Our customer center is in a development phase where work methods and responsibilities are being consolidated and strengthened internally. The goal is to create an even more cohesive and high-quality customer service with clear procedures and a unified way of working. We are now looking for customer service employees who want to be part of our team. The role suits you if you thrive in a structured environment where organization, quality, and professional customer interaction are important – and where you have the opportunity to develop in the role over…