Are you service-oriented, solution-focused, and interested in IT? Do you want to help create a smooth and professional IT experience for our users? Then the role of IT Support Team Member at Motorit might be right for you.
Why choose Bilia
Bilia is more than just a workplace—it's an opportunity to develop and gain experience for the future. We are an inclusive organization that values commitment and a willingness to learn. With us, you'll be part of a team where collaboration and service are the focus. We want you to thrive during your time with us and have a positive work experience in a safe and supportive environment.
About the Position
As a Team Member in Motorit IT Support, First Line, you are a key part of the team providing support to our users. You are often the first point of contact for IT-related questions and are responsible for providing professional support and ensuring that issues are handled efficiently and with excellent customer service.
In this role, you will receive and handle support requests via phone, email, and ticketing systems. You will troubleshoot issues related to hardware, software, Microsoft 365, and user accounts, as well as help users with everyday IT-related questions. You document issues and solutions according to our procedures and ensure that more complex questions are escalated to the appropriate specialist team when needed. Together with your colleagues, you also contribute to developing and improving the support team's working methods and processes.
What We're Looking For
To succeed in this role, we believe you have a genuine interest in IT and service. You enjoy helping others, are solution-oriented, and have strong communication skills with people at all levels.
We are looking for someone who has:
Experience in IT support, service desk, or a similar role
Good knowledge of Windows and Microsoft 365
Experience troubleshooting computers, mobile phones, and other IT equipment
Experience working with ticketing systems is a plus
Good knowledge of Swedish and English, both spoken and written
As a person, you are organized, engaged, and enjoy collaborating with others. You take responsibility for your work and are driven to find solutions that create value for the user.
Other Information
This is a permanent full-time position with a six-month probationary period. The position is based at Motorit in Sisjön, Gothenburg.
Selections are being made on an ongoing basis and the position may be filled before the final application deadline, so please submit your application today. As we work toward better gender balance, we particularly welcome applications from women for this position.
We look forward to receiving your application