Our Employee Journey
At Ovako, we believe work is more than just a job—it's an opportunity to be part of something meaningful. We foster an open and friendly atmosphere where every individual is valued and there are opportunities for personal and professional development. Many of us find satisfaction in knowing that our work contributes to making the world a better place.
As a Nordic global leader in sustainable steel, Ovako is not just a workplace—it's a community shaping a better future. While some might call us humble, the truth is we understand that real change starts with us. Join us on this transformation journey, where nature's beauty is just around the corner. Be a catalyst for positive change at Ovako.
Ovako in Hofors is now seeking an associate for our Customer Support department. You will become part of our Customer Support team in Hofors, a competent and positive group with strong camaraderie. As a Customer Support associate, your day will consist of contacts with sales companies and customers on a global level, as well as internal contacts such as planning and production.
Does this sound like your next step? We warmly welcome your application today—we conduct continuous recruitment!
We are very proud of our steel and the responsibility we take to contribute to a more sustainable society! Did you know, for example, that all our steel is produced from recycled scrap? This means our steel production has 80 percent less carbon footprint compared to the global average.
Our work is characterized by diversity and our core values: innovative thinking, knowledgeable, and responsible. Do you want to develop with us?
Role Description
Your primary responsibilities will consist of maintaining contact with customers and sales companies through Ovako's sales process, with a strong focus on ongoing business—from order booking to delivered orders and follow-up and customer dialogue thereafter.
You are thus an important link between production/planning and our sales companies and customers, communicating proactively about the customer's order and delivery.
Your work is primarily focused on ongoing business with daily contact with customers and sales companies globally. Order booking and volume allocation, as well as proactive work with information and business intelligence to the company's marketing and sales organization, make up a large part of your day.
You actively work toward important, defined goals and KPIs for the company.
You are also responsible for updating and linking customer registers, price registers, and article registers. Certain invoice handling and administration of support systems that are important for building and maintaining business are also included.
As we are a global company with multiple production units in Sweden and customers around the world, travel may occur both within and outside Sweden.
Your Profile
We are looking for someone with an academic background and an engaged, present profile driven by delivering first-class service and quality customer contact.
You thrive with many points of contact in your work, and we believe you are someone who would describe yourself as the "spider in the web."
You are attentive to customer needs and are a flexible person with the drive to tackle challenges and the ability to see solutions for them.
You are comfortable independently driving your work forward and making decisions within given frameworks. We also believe you are someone who can handle days that don't always go as planned and can find joy in collaborating with others.
To succeed in the role, you need good administrative skills and previous experience working in service and/or administration. You have good computer skills, handle the Office suite well, and have the ability to retrieve and manage data and work in parallel across different systems. You have good knowledge of both Swedish and English, both spoken and written. Since our group language is English and much of our customer communication occurs in English, you need to be comfortable using English on a daily basis. We consider it a merit if you also speak German or French.
Since travel is part of the job, we prefer that you have a valid driver's license (category B).
As we are a technical industry, we believe it is an advantage if you have some technical knowledge and prior understanding. But if not, we believe in the willingness to learn and are convinced that with the right attitude and interest, you can learn!
This announcement is published during summer and vacation periods, which may result in somewhat longer response times than usual. We thank you for your patience and wish you a wonderful summer.
We warmly welcome your application!
About Ovako
Ovako is a leading producer of clean, high-quality specialty steel for the bearing, transport, and manufacturing industries. Our steel is manufactured from 97% recycled material and enables strong and lightweight solutions with world-leading low carbon footprint. With approximately 2,500 employees and revenues of 900 million euros, Ovako operates in over 30 countries. The company is a subsidiary of Sanyo Special Steel and part of Nippon Steel Corporation, one of the world's largest steel producers. Our purpose is clear: Together we create steel for a sustainable society.
www.ovako.com, www.sanyo-steel.co.jp, www.nipponsteel.com, Ovako Company VideoOur Employee Journey
At Ovako, we believe work is more than just a job—it's an opportunity to be part of something meaningful. We foster an open and friendly atmosphere where every individual is valued and there are opportunities for personal and professional development. Many of us find satisfaction in knowing that our work contributes to making the world a better place.
As a Nordic global leader in sustainable steel, Ovako is not just a workplace—it's a community shaping a better future. While some might call us humble, the truth is we understand that real change starts with us. Join us on…