Customer Service Representative for Royal Design - Nybro

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We are now looking for a customer service representative for a longer consulting assignment in customer service/complaints handling at Royal Design. In this role, you will be an important part of the customer service department where you are responsible for handling complaint cases and ensuring that customers receive professional, smooth, and solution-oriented service via phone, email, and chat. You are a vital link between the customer and the business and work to ensure high customer satisfaction and a positive experience of Royal Design. Your main responsibilities include: Respond to customer inquiries via phone, email, and chat. Handle complaints, returns, delivery inquiries, and questions about orders. Document and register complaint cases according to company procedures. Work actively with upselling when opportunities arise. Identify recurring customer issues and contribute improvement suggestions to customer service processes. Collaborate with other departments such as warehouse, procurement, finance, and IT to find effective solutions. Participate in internal training and team meetings. Ensure that the company's procedures, policies, and guidelines are followed in daily work. To thrive in this role, you are service-oriented, communicative, and solution-focused. You have a professional manner and enjoy handling customer cases where you can analyze situations and find the right solution. You are thorough, responsible, and have good administrative skills. You work in a structured way even when the pace is high and find it easy to prioritize between different tasks. At the same time, you are a team player who appreciates collaboration and sees the value in helping both customers and colleagues. If you have previous experience in complaints handling, customer service, or warehouse work, that is a merit, but we place great emphasis on your personality and commitment. This is a consulting assignment where you will be employed by Insitepart and work at Royal Design. Start date is by agreement. You will become part of an engaged team where customer experience is the focus and where you have the opportunity to develop within customer service and complaints handling. Does this sound like your next challenge? At Insitepart, everyone is welcome to apply for jobs regardless of age, gender, experience, or ethnic background. We place great emphasis on personal suitability because we know that the right person in the right place creates great added value for both customers and employees. We work with continuous selection and interviews, which means the position may be filled before the final application deadline. Please submit your application as soon as possible. If you have questions about the position, you are warmly welcome to contact Frida Olsson at [email protected].We are now looking for a customer service representative for a longer consulting assignment in customer service/complaints handling at Royal Design. In this role, you will be an important part of the customer service department where you are responsible for handling complaint cases and ensuring that customers receive professional, smooth, and solution-oriented service via phone, email, and chat. You are a vital link between the customer and the business and work to ensure high customer satisfaction and a positive experience of Royal Design. Your main responsibilities include: Respond to…

Přehled

Typ

job

Stav

active

Viditelnost

public

Město

Nybro

Adresa

382 37

GPS

56.733929224706, 15.954319161836kopírovatotevřít v ▾

Email

Zobrazit e-mail

Zobrazení

5

Publikováno

31. 7. 2026

Upraveno

5. 8. 2026

Poloha

Parametry