Customer Service Representative at PreZero Recycling

Bravura Sverige AB · smluvní (DPP/DPČ)

Hornsbruksgatan 28, Stockholm, Švédsko

Are you service-oriented and want to contribute to a sustainable future? PreZero Recycling is seeking engaged and flexible customer service representatives to join their team in Nacka. Here you'll work alongside a dedicated team in a socially important operation within the environmental and recycling industry. We welcome your application! About the Role This is a full-time consultant position lasting 7 months. You will be employed by Bravura and work as a consultant at PreZero. There are good opportunities for extension of the assignment. 🚀 About the Company PreZero Recycling AB is a sustainable partner in recycling and waste management for all types of residual materials and operations. Together with their customers, they contribute to the circular economy and a more sustainable future. PreZero offers efficient waste and recycling solutions with a focus on customer needs and long-term sustainability. They collect and manage residual materials from customers' operations through recycling and/or energy recovery. In their daily work, customer benefit equals environmental benefit. In Sweden, PreZero operates at approximately 60 locations, has over 1,100 employees, more than 50 recycling and receiving facilities, and manages waste for about 40 Swedish municipalities. Their operations create value not only for customers using their recycling services, but also for the manufacturing industry and energy sector by converting waste into valuable raw materials for new production. PreZero views diversity as one of their greatest strengths and strives to create a workplace where all employees feel included and encouraged to contribute. We welcome all applicants regardless of background and life situation. 💼 Job Responsibilities As a customer service representative at PreZero, you'll be an important part of the customer service team, having daily contact with customers via phone and email. You'll be responsible for receiving, handling, and following up on incoming requests related to PreZero's waste management and recycling services. The role combines both service and administration, ensuring that customer questions, orders, and follow-ups are handled professionally and efficiently. You'll work closely with your colleagues in customer service and other internal departments to create a smooth and high-quality customer experience. You'll receive thorough training and become part of an engaged team where collaboration, structure, and service are the focus. Working hours are Monday to Friday between 07:00–16:00. Your responsibilities include: • Receive and handle incoming calls and emails from customers regarding PreZero's services • Register, administer, and follow up customer orders in the system • Ensure correct customer information and handle routine administrative tasks related to order processing • Collaborate with customer service and other departments to ensure high service levels and efficient processes 🔍 Education, Experience, and Personal Qualities • Completed upper secondary education • We appreciate if you have work experience with customer contact by phone or have worked in a service-oriented role previously • Fluent in Swedish, spoken and written • Advantageous to have knowledge of business systems (such as order, invoicing, accounting, and statistics programs) • Advantageous to have experience from the environmental and recycling industry In the role of customer service representative, you're expected to be service-oriented, organized, and solution-focused. You learn quickly and take responsibility for completing your tasks correctly. You have a positive attitude and good teamwork skills – you thrive working in a team but also have the ability to work independently. You're solution-focused, ask for help when needed, and willingly contribute to keeping work flowing smoothly for the entire group. Great emphasis is placed on personal suitability. Other Information Start: August/September Location: Saltsjö-Boo, Nacka Salary: By agreement We use a competence-based methodology in all recruitment processes to ensure unbiased selection. We also conduct continuous recruitment, which means we remove the ad once we have received enough applications. If you become a candidate for the position, we'll contact you for an initial phone interview. Regardless of whether you advance in the process or not, you'll receive feedback on your application. Do you have questions? Feel free to reach out! 📧 [email protected] 📞 010-171 47 10 We recommend submitting your application as soon as possible since we conduct continuous recruitment. We welcome your application! #Nextgen