Customer Service Representative at Martin & Servera in Enköping

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Martin & Servera Logistik is the hub of our operations where thousands of deliveries reach customers throughout Sweden every day. We are now building up our customer service team and are looking for you to join us on this journey! An opportunity for someone who thrives in a role with great responsibility, many contact points, and a chance to influence both work methods and customer experience. About the Role As a customer service representative, you will work in a team where you together handle both 1st line and 2nd line support. You are often the customer's first contact and are responsible for providing fast, professional, and solution-oriented service. At the same time, you are an important link between the customer and internal functions. Your daily work consists largely of handling incoming inquiries and ensuring they receive the right handling from the start. You resolve simple issues directly and are responsible for ensuring that more complex questions are smoothly forwarded internally so that the customer gets the best possible experience. In this way, you contribute to high customer satisfaction and long-term relationships. Your duties include, among other things: Receiving and handling inquiries via phone, email, and chat Registering and investigating complaints such as picking errors, missing or incorrectly delivered goods Handling questions about deliveries, invoices, returns, and credits Ensuring that inquiries are forwarded to the right function (e.g., transport, warehouse, finance, or sales) Taking action such as courier booking and customer contact in case of deviations Following up on inquiries and contributing to improvements in work methods and processes You work at a high pace where you manage multiple inquiries in parallel. An important part of the role is also to contribute to continuous improvements by identifying patterns in inquiries, understanding causes, and proposing solutions together with other parts of the organization. About You We are looking for someone who thrives in a service-oriented role and is motivated by solving problems and creating value for both customers and colleagues. To succeed in this role, we see that you: Have upper secondary education Have experience in customer service or another equivalent service profession Have very good knowledge of Swedish and good knowledge of English Have good system skills and a talent for learning new work methods Are confident in making your own decisions and taking initiative It is advantageous if you have experience in logistics, sales, or systems such as SAP and Power BI. As a person, you are service-oriented and communicative with a good ability to build trust in contact with both customers and colleagues. You work in a solution-oriented manner, have a structured work approach, and enjoy collaborating in a team. The role requires that you can handle a high pace, prioritize between different inquiries, and remain calm even when a lot is happening at the same time. Your Workplace The position is located at our warehouse in Enköping where approximately 440 employees work. You will be part of the customer service team which in total consists of approximately 15 employees, with the majority located in Norrköping. In Enköping, you will be part of a smaller team of about three people working closely with other customer service colleagues. The team has a good mix of experiences and skills. We work closely between locations and have an open dialogue where we provide clear feedback. We adapt to the day-to-day reality and keep spirits up even when things don't go as planned. In this way, we contribute every day to a good working climate. Most importantly, we enjoy working together and have fun at work. With us, you will enjoy valued employee benefits such as wellness allowances and subsidized fruit and lunch. The Selection Process Martin & Servera is an employer that actively works for diversity and sees differences between people as a strength. We want to reflect the society we operate in and are looking for people of all ages and from all parts of the world. We use personality tests in all our recruitments. We do this to be able to compare candidates who meet the basic requirements in as objective and fair a way as possible, without bias or preconceived notions based on, for example, gender, age, or background. You can read more about the tests and our selection process here. As part of the recruitment process to ensure a safe and secure workplace, we also conduct background checks. Employment Type: Permanent position with an initial 6-month probationary period Employment Level: Full-time Work Hours: Daytime, weekdays 8 am–5 pm Start Date: September–October Application Deadline: 2026-08-23. We work with continuous selection so apply today. The position may be filled before the final application deadline. Address: Varggatan 6, 749 40 Enköping Contact: For questions about the position, contact Customer Service Team Leader Cattarina Eriksson, [email protected], for questions about the selection process, contact HR Partner Recruitment Alva Hammarstedt, [email protected] Trade Union Contact: Unionen - Antonio Gallego, [email protected] Together at Martin & Servera Group, we make a difference for everyone who loves food and drink. With care for each other, our customers, and everyone's future, we make every day a little better. And as an employee with us, you are an important part of our success. At Martin & Servera, we grow and develop together while everyone is important and gets to have a say. We are a family-owned group with over 3,000 employees. Your experiences, ideas, and knowledge are valued here. Welcome to join us.Martin & Servera Logistik is the hub of our operations where thousands of deliveries reach customers throughout Sweden every day. We are now building up our customer service team and are looking for you to join us on this journey! An opportunity for someone who thrives in a role with great responsibility, many contact points, and a chance to influence both work methods and customer experience. About the Role As a customer service representative, you will work in a team where you together handle both 1st line and 2nd line support. You are often the customer's first contact and are responsible…

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job

Stav

active

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public

Město

Enköping

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59.643708928739, 17.137491650679kopírovatotevřít v ▾

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Zobrazení

6

Publikováno

26. 7. 2026

Upraveno

5. 8. 2026

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