Customer Service Representative Wanted! Malmö

Popis:

Are you a service-oriented person who is passionate about solving problems? Then you might be just the right person for us! WePack AB is currently looking for a new customer service representative at our office in Malmö. In this role, you will work for one of Europe's largest companies in smart accessories. You will work with customers who call and email with questions about delivery times, complaints, and general product inquiries. Does this sound like a job for you? Then keep reading! Main responsibilities and what we are looking for: Customer service via phone and email You answer customer inquiries via phone and email. Our customers are primarily in Sweden, Denmark, Norway, and Finland, but also throughout the rest of Europe. Communication is mainly in Swedish and English. Knowledge of other European languages, such as Danish, Finnish, or German, is advantageous but not required. Troubleshooting and problem-solving You identify the customer's problem and guide them to a solution in a clear and pedagogical way. Previous troubleshooting experience is not required. We will teach you how our products and systems work. However, it is important that you enjoy analyzing problems and finding out what actually went wrong—for example, being able to see when a customer has ordered the wrong model and helping them find the right one. Processing refunds Picking and packing exchanges and light warehouse work Our expectations of you: Positive, patient, and service-oriented Thorough and organized Flexible team player who can also work independently Fluent communication in Swedish and English in both speech and writing Enjoy delivering service over phone and email Flexible for warehouse work, such as packing and shipping orders, and restocking products We see that you have good computer skills and are comfortable working in different programs and systems. The role involves daily work in computer-based tools, which requires a basic understanding of how a computer and programs work. Meritorious: Previous experience in customer service is advantageous, but not required. Previous experience in e-commerce is advantageous, but not required. Fluent communication in speech and writing in any of the following languages: Finnish, German, and/or Dutch is advantageous, but not required. We offer: An exciting position with great development opportunities A dynamic work environment in new, modern facilities Your profile: We would like you to have a complete secondary school diploma, and it is advantageous if you have previously worked in customer service. Since this position involves both talking on the phone with and answering emails from customers, we would like you to be patient, stress-resistant, and communicative. To be able to perform this job, it is also necessary that you are service-oriented, positive, and have strong computer skills. You must also be able to express yourself fluently in both Swedish and English, in speech and writing. About us: For a decade, WePack AB has been one of the largest sellers of smart accessories in all of Europe. From our newly built warehouse and headquarters in Malmö, we operate an e-commerce business selling accessories and add-ons for smartphones, smartwatches, tablets, and much more. WePack is a growing company and an exciting workplace with lots of variety. Salary by agreement. References from previous work are desired with your application. Open to everyone We focus on your qualifications, not your other circumstances. We are open to adapting the role or workplace to your needs.Are you a service-oriented person who is passionate about solving problems? Then you might be just the right person for us! WePack AB is currently looking for a new customer service representative at our office in Malmö. In this role, you will work for one of Europe's largest companies in smart accessories. You will work with customers who call and email with questions about delivery times, complaints, and general product inquiries. Does this sound like a job for you? Then keep reading! Main responsibilities and what we are looking for: Customer service via phone and email You answer…

Přehled

Typ

job

Stav

active

Viditelnost

public

Město

Malmö

Adresa

Stekelgatan 6

GPS

55.610452470825, 13.078728117835kopírovatotevřít v ▾

Email

Zobrazit e-mail

Zobrazení

2

Publikováno

29. 7. 2026

Upraveno

5. 8. 2026

Poloha

Parametry