Customer Service Representative - Application Systems Support

2Complete AB · plný úvazek

Södertälje, Švédsko

Are you interested in IT and looking for a role that combines support and service? Do you thrive in an environment where community and teamwork are central? We're now seeking someone who is available to start immediately and wants to take the next step in a technical support role. In this position, you'll become an important part of our service desk and work in a team that values care, collaboration, and a positive work environment. What do we offer? We offer a service desk role where you'll work with varied tasks and where each day brings new types of issues. The position starts as a fixed-term contract, but our ambition is for you to become a long-term part of our operations. You'll be part of an engaged team that supports and develops one another. With us you'll get: - A service desk role with varying responsibilities - A fixed-term contract with good potential for extension - A considerate team that values collaboration and service - A technical background and good understanding of IT and systems - Experience working with or supporting application systems is a merit - A work environment where you can develop both technically and personally Who are we looking for? We're seeking someone who wants to work with first-line support and enjoys helping others. You need to be comfortable handling both simple and more technical questions and thrive in an environment where service and teamwork are important parts of daily life. You are solution-oriented, can handle multiple issues in parallel, and communicate clearly and professionally. To succeed in the role, we'd like you to have: - Customer service experience, preferably via phone or service desk - Upper secondary education or equivalent - Good knowledge of Swedish and English, both spoken and written - Driver's license and access to a car Technical interest is important, but there is no requirement for previous IT experience. What does the role entail? As an IT support and service desk representative, you'll be part of a team of approximately 10 people. Together, you'll be responsible for receiving incoming issues via phone and email, supporting resellers and users, and ensuring that daily processes run smoothly. The team is helpful and down-to-earth, and you'll receive a safe introduction where you'll learn systems, procedures, and working methods. Work takes place on-site at the office in Södertälje with scheduled shift hours between 07:00 and 18:00. You'll work as a consultant for a larger company, and this position suits you if you thrive in a role where days look different and where you have the opportunity to grow technically and develop your communication skills with users and colleagues. About 2Complete Security and trust are the goals of 2Complete's recruitment process. This is achieved through close and personal collaboration with customers who have chosen us as their recruitment partner. Our passion for getting people into work and placing the right person in the right role in working life drives us forward. 2Complete Group and all its subsidiaries are authorized members of Kompetensföretagen, Almega, and Svenskt Näringsliv and have been since 2011. 2Complete Group is a 2022 Gasellen Award winner, an award given to Sweden's fastest-growing companies.