Customer Service Representative for Färdtjänst

Releasy Customer Management AB · plný úvazek

Linköping, Švédsko

Do you want to create fantastic customer experiences? Releasy provides customer service outsourcing via phone, chat, and email. As a colleague with us, you'll help deliver first-class service while developing in a team where we lift each other up. Does that sound like something for you? Then you're warmly welcome to apply! About the role As a Customer Service Representative, you will represent our client Färdtjänst. Färdtjänst is a transportation service offered to people with disabilities or other difficulties that limit their ability to travel independently or using public transportation. Your role includes: Providing service to Färdtjänst passengers via phone and email. Answering questions, receiving feedback, and resolving matters related to passengers' travels, invoices, etc. Färdtjänst is a broad assignment with potential opportunities for further development in second line support and more. Employment form: Permanent employment with a 6-month probationary period. Training: Basic training over 20 days combined with practical work. Salary: Fixed monthly salary and shift allowance. Working hours: Working hours are scheduled within Färdtjänst's opening hours, which are Monday-Friday 07.00-20.00. Start: Training begins November 9, 2026, which is also the employment start date. We're looking for someone who: Speaks and writes fluent Swedish. Speaks English at a basic level. Has good computer skills and preferably system knowledge. Experience in service or care/health services is a merit, but not a requirement. We're looking for someone with a natural ability to assist people in difficult situations and find solutions to problems. The customer group requires that you are attentive, patient, and respectful of individual needs. Since we work for a government agency, you need to be professional and have a strong understanding of the importance of confidentiality. At Releasy, we actively work with follow-up and development to guarantee first-class service, which means you need to thrive in a goal-oriented environment. Releasy offers: Secure employment with collective agreement and pension. Career opportunities through Releasy's career ladder and internal development programs. Wellness allowance and other health benefits, such as discounts on local gyms. Our office in Mjärdevi has good bus connections to Norrköping and Motala, as well as free parking. Ready to take the next step? Submit your application today! We process applications on a rolling basis and the position may be filled before the final application deadline of September 27, 2026. Releasy uses a structured recruitment process to ensure fairness and quality. The process begins with screening questions to verify basic requirements. This is followed by a background check that you will review before deciding whether to share it with us. Background checks are conducted to create a safe work environment for both customers and employees. If you advance in the process, you'll be invited to an interview and digital reference check. Automated systems may be used, but all decisions are made by people. For questions about the position, contact the responsible recruiter at [email protected] We handle recruitment internally and do not accept contact from recruitment firms. Releasy is one of the leading outsourced customer service providers in the Nordic region and a partner to companies in telecommunications, media, e-commerce, travel, and the public sector. We help our clients create first-class customer experiences across all channels – social media, chat, email, and phone. With over 40 years of experience and around 1,500 employees in Sweden, Norway, Finland, and Spain, we have built deep and broad expertise in customer service. Our competence, combined with a strong focus on quality and customer satisfaction, enables us to deliver solutions that create value – for both you and your customers.