Customer Service Representative / Booking Coordinator

Customer Service Representative / Booking Coordinator We are looking for a service-oriented and organized customer service representative who wants to become an important part of our daily operations. In this role, you will be in regular contact with both our customers and our cleaning staff. You are responsible for handling incoming inquiries quickly and professionally and helping to ensure that bookings and daily planning run smoothly. Responsibilities Answer incoming phone calls and emails from customers Receive inquiries and help customers with questions about our services Enter new bookings and update existing bookings Reschedule and cancel assignments Handle customer complaints and follow up to ensure problems are resolved Communicate continuously with cleaning staff about bookings, changes, and customer information Relay important information between customer and cleaning staff Follow up on completed cleanings as needed Assist with daily planning of assignments Ensure that correct information is registered before each assignment Contact customers about schedule changes, delays, or other changes Document customer inquiries and complaints Contribute to high customer satisfaction and professional service We are looking for someone who You are solution-oriented, thorough, and stress-resilient and enjoy working with people. You need to be able to handle multiple inquiries simultaneously and quickly prioritize when something unexpected happens. Since you will be in frequent contact with both customers and staff, it is important that you communicate clearly and professionally. Requirements Excellent Swedish, spoken and written Excellent Ukrainian and/or Russian, spoken and written Good computer skills Ability to work independently Good organizational and planning skills Professional and friendly customer service Ability to handle complaints and sometimes stressful situations in a calm and solution-oriented manner Merits Previous experience in customer service, administration, or booking Experience from the cleaning industry or other service sector Experience with scheduling and staff planning Above all, we are looking for a person who takes responsibility, sees what needs to be done, and follows through on an inquiry until it is resolved.

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