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Job Description Are you a good communicator who thrives on solving customer problems? Do you have a passion for providing excellent service, and are you quick and efficient at answering customer inquiries via phone, email, and chat? Randstad is now seeking engaged staff members for our customer support team at DSV – one of the world's leading companies in transport and logistics. In your role as a customer service representative, you will be the face of the company and a crucial link between DSV and their customers, who include both private individuals and corporate clients. You will be responsible for handling incoming inquiries via phone, email, and chat, where you serve as the customer's first point of contact. Your duties will involve professionally and attentively navigating questions ranging from shipment status and bookings to complaints and logistics operations. Your focus is on delivering high-quality support, ensuring that every customer feels valued and well received. By combining your administrative skills with a solution-oriented approach, you contribute to maintaining and strengthening DSV's strong customer relationships. Working hours follow DSV's business hours, 07.00-17.00 on weekdays. We are looking for a collaborative person with strong communication skills. You are passionate about providing excellent service by being attentive and available to customers. You are also organized, thorough, and able to prioritize and remain solution-focused even during busy periods. As a person, you are positive, engaged, and have a natural instinct for service. You stay calm under pressure and always work in a goal-oriented manner to deliver the best possible results. As a consultant at Randstad, you are employed by us and work on-site at our client. We offer collective agreements, wellness allowances, occupational health services, and insurance. You will also receive discounts on gym memberships and opportunities to expand your skills through varied assignments. We offer a supportive work environment where you develop professionally and build a strong CV. Selection will be made on a rolling basis, and the position may be filled before the final application deadline. Questions? Feel free to contact us at [email protected] For Randstad, it is important that all skills in the job market are utilized. We welcome all applicants and value diversity. Responsibilities Answer and resolve problems via incoming calls, emails, and chat messages Provide professional and friendly support to resolve customer inquiries Collaborate with other departments to handle customer-related matters Administration and documentation Maintain customer relationships Qualifications Experience from service roles such as retail or customer service work Interest in working with and communicating with people Good computer and system proficiency Strong knowledge of both Swedish and English High school diploma or equivalent An advantage for this position is having a driver's license and access to a vehicle Experience Customer Service About the Company DSV Road AB
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Přehled
- Typ
- job
- Stav
- active
- Viditelnost
- public
- Město
- Boras
- GPS
- 57.720701550486, 12.937567483089
- Publikováno
- 7. 8. 2026
- Upraveno
- 15. 8. 2026