Customer Service/Case Handler for Public Sector | Borlänge

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Do you have experience in customer service and administration, and do you thrive in a role where you can combine service with case handling? Jefferson Wells is now recruiting a customer service/case handler for a consulting assignment within the public sector. Here you will have the opportunity to contribute to a socially important operation by providing professional service and managing cases in a rule-governed environment. We welcome your application today! Location: Borlänge Employment Type: Consulting assignment via Jefferson Wells Scope: 75-100% Assignment Duration: September 1, 2026 through December 31, 2026 Selection and interviews are ongoing and the assignment may be filled before the final application deadline. About the Assignment In the role of customer service/case handler, you will work providing service and support to customers and citizens, and handle cases within the operation's area of responsibility. You will be part of a customer service function where you help answer questions, guide customers, and handle simpler cases according to current procedures and regulations. The work involves many contact points and suits you if you are service-oriented, communicative, and thrive working at a fast pace with quality and accuracy in focus. Key Responsibilities • Answer incoming phone calls from customers and citizens • Handle and respond to incoming written inquiries • Process less complex parts of case and permit procedures • Register, administer, and document cases according to current procedures • Provide guidance and information to customers regarding various matters • Work in several different IT systems and ensure correct documentation • Contribute to professional and customer-oriented service Qualifications To be eligible for the assignment, you must meet the following requirements: • Completed upper secondary education or equivalent • At least one (1) year of experience with similar work tasks • Experience handling less complex cases • Good ability to express yourself in Swedish, both verbally and in writing • Good computer skills and ability to work in different IT environments It is advantageous if you also have: • Experience independently handling and making decisions on cases within public sector operations • Experience with public authority functions • Experience working with legislation and regulations • Experience dealing with customers or citizens in challenging situations • Good English skills, both verbal • Knowledge of languages other than Swedish and English Personal Qualities To succeed in this assignment, we are looking for someone who is service-oriented, positive, and has a professional approach. You enjoy customer interactions, take responsibility for your tasks, and have the ability to handle varying work tasks at a fast pace. We see that you: • Are customer-oriented and have good communication skills • Are positive and collaborate well with others • Work carefully and systematically • Are reliable and responsible • Take own initiative and learn new tasks easily • Are solution-oriented and flexible • Thrive working toward set goals during periods of high workload About Jefferson Wells Jefferson Wells is a consulting and recruitment company specializing in providing competent managers and specialists. Jefferson Wells' unique expertise and industry experience enable operations to grow and offer long-term career development for our candidates. Jefferson Wells operates in about 50 locations in Sweden and in more than 50 countries worldwide and is part of ManpowerGroup. With our extensive network, we can offer numerous exciting job opportunities. We match your skills and career goals with some of Sweden's most attractive operations and brands, so you can achieve your career objectives. How to Apply We warmly welcome your application by registering your CV. Please note that we do not accept applications via email. Selection is ongoing.Do you have experience in customer service and administration, and do you thrive in a role where you can combine service with case handling? Jefferson Wells is now recruiting a customer service/case handler for a consulting assignment within the public sector. Here you will have the opportunity to contribute to a socially important operation by providing professional service and managing cases in a rule-governed environment. We welcome your application today! Location: Borlänge Employment Type: Consulting assignment via Jefferson Wells Scope: 75-100% Assignment Duration: September 1, 2026…

Přehled

Typ

job

Stav

active

Viditelnost

public

Město

Borlänge

GPS

60.4657716, 15.4385267kopírovatotevřít v ▾

Email

Zobrazit e-mail

Zobrazení

4

Publikováno

17. 7. 2026

Upraveno

1. 8. 2026

Parametry