Customer Service Administrator

Welcome to Lystkom, a municipal federation with member municipalities of Dorotea, Lycksele, Storuman, Vilhelmina, and Åsele. Lystkom's purpose is to develop collaborations within various areas. Lystkom is responsible for the municipalities' customer service, telephony, e-service cards, and IT operations and technical support. Our employees are based in four of the member municipalities. Our municipalities are Sami administrative areas located in the inland of Västerbotten County. We have changing seasons with good opportunities for a meaningful leisure life and good living close to nature. Lystkom is convinced that a welcoming approach and shared values strengthen our attractiveness. Our work is built on the concepts of belonging, balance, and creativity so that those who come into contact with us receive professional service and good support. ABOUT THE JOB We are seeking a customer service administrator based in Lycksele. As a customer service administrator, you are the face of the municipal organization to the outside world. You primarily receive calls and messages, provide simple information, and handle cases. You staff the reception and assist physical visitors who wish to contact the municipal organization. The work may include various administrative tasks. ABOUT YOU We seek someone who is outgoing and has a good sense of service and customer relations. You should be action-oriented and solution-focused to adapt to the organization's needs and the people you meet in your work. We also see that you are communicative and pedagogical, as you help citizens and other stakeholders as well as internal users with various matters via phone, physical meetings, and digital tools. The position requires that you are organized, quality-conscious, and able to handle many tasks simultaneously. You enjoy working in a group while also being self-reliant. You should be proficient in Office suite software, and it is an advantage if you have experience working with digital case management systems or equivalent. You have a good ability to express yourself in Swedish both verbally and in writing, as well as the ability to speak and understand English. It is meriting if you have previously worked with telephony/customer service. Great weight will be placed on personal suitability. ABOUT US Lystkom is a municipal federation with its seat in Lycksele with approximately 30 employees in its four member municipalities: Lycksele, Storuman, Vilhelmina, and Åsele. Lystkom customer service is one of the federation's collaboration areas. The work team consists of 10 people based in Lycksele, Storuman, Tärnaby, Vilhelmina, and Åsele. Customer service has evolved from being a traditional switchboard/reception to providing broad first-contact service with the municipalities. You are offered a position where incoming calls and visitors shape your day, and where the customer service administrator's task is to greet and assist our customers to the best of our ability. ABOUT THE EMPLOYMENT Duration: Fixed-term according to agreement through 20270831 Scope: 100% Start date: As soon as possible or by agreement Salary: Lystkom is part of Vision's collective agreement areas and we apply individual salary setting; please state your salary expectations. We believe in diversity and that differences enrich us, because we believe that different cultural competencies complement each other and develop our operations. We decline all contact from ad sellers who are not applying for the position. Welcome to submit your application to [email protected] no later than 2026-09-06.

Zeptej se AI

Časté otázky k tomuto inzerátu — otevře tvoji AI s připraveným promptem včetně odkazu na inzerát.

• Je mzda v této pracovní nabídce konkurenceschopná pro tuto pozici a lokalitu?
  Otevřít v
• Na co se mám zeptat na pohovoru na tuto pozici?
  Otevřít v
• Jaké dovednosti mám vyzdvihnout v odpovědi na tento inzerát?
  Otevřít v