Customer Service Administrator

SYNLAB Sverige AB is part of the SYNLAB Group, Europe's leading provider of medical diagnostic services. At SYNLAB, we are deeply committed to the society in which we live and want to contribute to a better, safer, and healthier life. We work with respect for the individual and with the patient at the center, continuously improving to stay at the forefront of diagnostic services. We highly value the opportunity to have an impact and think in new ways. Do you find customer contact exciting? Then this position is for you! About UsWe are one of Sweden's largest private providers of laboratory medical services in clinical chemistry, clinical microbiology, and pathology/cytology. We also operate several point-of-care laboratories throughout the Stockholm region, Uppsala, and Gothenburg. We offer a comprehensive range of routine analyses and more specialized examinations. Our operations are characterized by strong commitment and continuous work to improve quality in all areas. You can find more information about us on our website: https://www.synlab.se We are now looking for a team member for our customer service. Responsibilities We offer you a position with varying daily tasks. The best part of the job is that you will be in contact with many healthcare providers and customers from all over Sweden as well as our partners who need your help and guidance on various questions regarding orders, requisitions, sample packaging, and handling of samples and results. You will have the opportunity to represent our services in the best way as our face to the outside world and be an important representative of SYNLAB in the healthcare chain. The main responsibility is to have telephone contact with our customers. The ability to communicate properly with customers is the most important aspect, which is why we are looking for a person with excellent communication skills. Customer service is our first point of contact where customers and healthcare providers reach us, and we place great importance on how we treat customers, patients, and colleagues. As part of our customer service team, you should be customer-focused, service-oriented, and able to help those who call. You will have support from other colleagues in the department as well as in various other departments. You will also work with registering requisitions in our Lab Data System (CLIMS), recording results, receiving additional orders, and helping with some billing documentation. You work independently but are comfortable working in a team and have good collaboration skills. The position is located in Täby, where we have our central laboratory. We offer an introduction program to help you familiarize yourself with our routines and strengthen your competencies. Education, Experience, and Personal Qualities This position is within an accredited operation where great emphasis is placed on standardized working methods and high quality in the work we perform for our customers and the patient behind every sample. Therefore, we are looking for someone who is organized, thorough, quality-conscious, independent, and driven. It is also important that you have the ability to collaborate with other departments within the organization and enjoy working with continuous improvements with a desire to influence and develop operations. The laboratory's work is governed by documents written in Swedish, so you need to have very good knowledge of the Swedish language, both spoken and written. In this recruitment, personal suitability is also heavily emphasized, and we are looking for someone who has excellent communication skills and can build good relationships with your new colleagues and customers. In return, we offer a dynamic organization that works with short decision-making processes, long-term thinking, and high quality. Other Information Employment Type: Full-time Work is performed during daytime hours on weekdays Start date is as soon as possible, by agreement. We apply individual salary setting. We have a collective agreement Application and Contact We hope you find this position exciting and are interested in working with us. Apply by filling out the form below. The application deadline is September 2, 2026, but since we conduct ongoing selections, we recommend that you apply now. If you have questions about the position, please contact Operations Manager Venus Alizadeh Theander at 010-251 42 40. We look forward to hearing from you! SYNLAB is represented in more than 20 countries across four continents and holds a leading position in most markets. Over 23,000 employees contribute daily to the Group's success in all countries, across nearly 300 laboratories and more than 1,800 point-of-care laboratories. SYNLAB offers a complete range of innovative and reliable medical diagnostics for healthcare and the pharmaceutical industry. In this recruitment, we have made an active choice regarding advertising and recruitment support and politely but firmly decline contact from recruitment or advertising agencies.

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