Customer Service - Umeå

About Bahnhof Bahnhof is an internet and telecommunications operator. We produce broadband services and cloud services in data centers for businesses and individuals. We are driven by a strong belief in the possibilities of technology. On many issues, we are deeply engaged in how technology affects society in various ways. We have a focus that means we protect privacy and freedom on the internet. About You Bahnhof is growing with almost 30,000 new customers per year, and it is important to provide all customers with the best possible service. That's why we're looking for you—someone who is passionate about service and technology and who would love to be Bahnhof's voice on the phone. We're guessing you're a positive person who gets excited about finding problems and then fixing them. You enjoy explaining things and have the ability to make the difficult simple. If you have worked with technical issues before or if you have a technical interest and networking knowledge, that's a plus, but absolutely not a requirement. We see it as an advantage if you have at least upper secondary education. Of course, you also have the ability to maintain confidentiality and company secrets within the company—Bahnhof is a strong advocate for privacy and confidentiality! Your Tasks Bahnhof is expanding and is looking for three people for the customer service department in Borlänge who will work with both delivery administration and customer support for private customers. You are the person our private customers call when they need technical help, for example if their internet connection is not working as it should, or when they want to know the status of their internet delivery. You will handle troubleshooting for broadband, IP telephony, IP TV, email, antivirus, and VPN. Together with the customer, you will go through, for example, home networks and other equipment. The questions can be of varying nature and difficulty, but don't worry! We'll make sure you know everything you need to know before you start taking calls. Your first week with us will consist of training, both theoretical and practical. You will receive an overview of Bahnhof's products and services, listen to calls, and fairly quickly you will get to take your own calls. Of course, you will have a person from support at your side whom you can ask if you have questions. You will also have access to our technical "in-house guide" where we have collected several years of knowledge about various technical equipment and solutions. Application Email your application to [email protected] no later than September 12, 2026, and name the email "Customer Service Umeå".

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