Customer Support Representative at Bredband2 in Umeå

About the Company Bredband2 is Sweden's third largest fiber provider and serves half a million customers daily with internet both at home and at work. We offer user-friendly communication services including internet, mobile telephony, streaming, and IT security solutions to private and business customers. We know that our employees' valuable work is the foundation of our success. That's why we support each other, recognize contributions, and show genuine appreciation in our daily work. Together we acknowledge colleagues who stand out during the year and organize ongoing activities so all employees thrive and feel good. In our community, everyone is welcome and we treat each other with respect. We strive together toward common goals to create a more enjoyable and meaningful daily work life. At Bredband2, service, community, and development are natural parts of everyday work. We are now looking for more colleagues to join our customer service team in Umeå. What the Company Offers • The position is based at our office in Umeå and involves working on-site in our beautiful facilities at Umestan. • A generous benefits package that supports both physical and mental health, including wellness allowance, wellness programs, and counseling support. • An inclusive culture with a strong sense of community where we build relationships through activities, celebrations, and daily appreciation. • An opportunity to develop, learn new things, and grow in your role. Your Tasks • Handle incoming customer inquiries via phone, email, and chat where you answer questions about invoices, contracts, services, and subscriptions. • Perform basic technical troubleshooting for broadband and telephone services. • As a team member, you contribute to structure and knowledge sharing within the team to create a positive customer experience in every interaction and strong cohesion within your team. Your Profile Since we place great importance on you as a person, we'd like you to recognize yourself in this description: • You have a good sense of service and feel comfortable in customer conversations, even in more challenging situations. • You enjoy working in a team, contribute to collaboration and knowledge sharing, and support your colleagues. • You are responsible, solution-focused, and motivated to provide good service, and can switch between different types of inquiries. • You adapt easily and thrive in a varied daily routine. • You work efficiently and maintain focus even at a fast pace with many inquiries. • You are curious and want to develop and learn new things in your role. Are you early in your career and want to learn more about customer service? With us, you'll get a good start with introduction and support that quickly makes you feel confident handling your own customer inquiries. Application Work Hours and Terms Scope: Full-time, permanent. Probationary period applies. Start date: April/May Work hours: Daytime between 09:00-18:00 and every third weekend between 10:00-14:00. Application For more information, please contact Andreas Christiansen at 073-351 27 57 or Julia Larsson at 073-351 27 82 or via email: [email protected]. We are processing applications on an ongoing basis, so apply as soon as possible but no later than May 2 via www.clockworkpeople.se. If you apply and become a candidate for employment, you need to be available to start on May 18. About the Recruitment Process To ensure that both you and Bredband2 get a fair, safe, and well-matched process, we at Clockwork use a structured and competence-based recruitment method. This means all candidates are assessed on the same grounds and based on the competencies most important for the role. When you submit your application, you accept the terms associated with the position, such as work hours, salary, and start date. Our recruitment process then continues in a few additional steps: Interview at Clockwork If your profile matches the role's requirements, we will first invite you to an interview. During the interview, you can tell us more about yourself, your motivation, and how you work in different customer situations. We use structured questions to give all candidates a fair and equivalent assessment. Interview at Bredband2 If you are selected to move forward, you will meet with hiring managers at Bredband2 for an in-depth interview and an opportunity to ask further questions and see what the work environment is like. Reference Check If you move forward in the process, we will ask you to provide contact information for references who can tell us more about your strengths and how you function in your work role. We never contact references without your approval. Background Checks For certain positions, we also conduct basic background checks as a final step, which is done in a transparent and respectful manner and you are always informed before this occurs. Our goal is for you to feel welcome, informed, and confident throughout the entire process. We strive to ensure all applicants have a positive experience – regardless of whether you move forward or not. We look forward to your application! Open to Everyone We focus on your competence, not your other circumstances. We are open to adapting the role or workplace to your needs.

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