Customer Support Representative

We are now recruiting, on behalf of ID06, a customer support representative for their Service Desk in Stockholm. ID06 operates the ID06 system for secure identification in the workplace and works toward fair competition and safe and socially sustainable workplaces. The Service Desk is a central part of interaction with users. About the Role As a customer support representative, you will work together with a team that handles incoming requests via telephone and email. Contacts come from both Swedish and international users and often concern questions about ID06 cards, orders, and regulations. The work involves, among other things: answering calls and emails from companies and card users reviewing photos, identity documents, and certificates in connection with ID06 card orders handling cases according to established routines and rules working in multiple systems simultaneously to resolve cases correctly from the start The work varies between call time and other tasks, but the volume of incoming calls is high and there is essentially always a queue. However, the demands for accuracy and correctness remain consistently high. You will handle personal data and in some cases classified information, which means that responsibility and quality are central to the role. The team works together toward goals linked to customer satisfaction and quality in case handling. Who We Are Looking For We are looking for someone who has experience with customer support, customer service, or similar work and who feels comfortable in customer conversations even when questions are repetitive or when the customer is frustrated. You: enjoy talking on the phone even when under pressure express yourself clearly and pedagogically maintain a calm and professional manner while solving the customer's problem effectively thrive working in a structured way and following regulations take responsibility for cases being handled correctly It is a merit if you have some form of higher education or are currently studying at a university or college. As a person, you are curious, learn quickly, and seek the information you need by reading routines and instructions and by consulting colleagues. Language is an important part of the role. You have good knowledge of Swedish and English, both spoken and written, and if you also speak a third language, such as Polish, Ukrainian, or a similar language, that is a merit. The third language is primarily used in phone calls with users who have limited Swedish language skills. We also see that you have worked in some form of case management system previously and find it easy to adapt to new systems and ways of working. Want to Know More? There is an opportunity to work both full-time and part-time, with a start as soon as possible. The assignment runs until December 31, 2026. You will be employed by OnePartnerGroup and work on-site at ID06 on Klarabergsviadukten in Stockholm. If you have questions about the position or wonder how the process will unfold, feel free to contact Josefine Blomkvist at [email protected] or Ida Winther at [email protected] In the consulting world, things often move quickly, so do not delay in submitting your application as we review applications on an ongoing basis and the position may be filled before the final application deadline. We do not accept applications via email due to GDPR. When You Join Us As a consultant with us, you will receive support from your consultant manager in succeeding and thriving in your role. Your employment is covered by a collective agreement, insurance, occupational pension, and wellness benefits – for us it is important that you feel secure in your employment. We look forward to hearing from you!

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