Customer Support with Upselling for Telia

Do you want to become great at customer service and sales? At Releasy, we work with outsourced customer service, and we're now looking for more colleagues for our Telia assignment. Here you make that extra effort in every customer experience by delivering first-class service and always striving to ensure the customer has the best solution for their services with Telia. Does this sound like something for you? Then we warmly welcome your application! About the role As a customer service representative on assignment for Telia, you will: Be Telia customers' first point of contact via phone and email. Resolve support cases for fixed fiber services such as TV and broadband. Work actively with upselling in every customer interaction by identifying customer needs and offering the right solutions. For those who excel in sales, there's the opportunity to advance into Telia's G.O.A.T Club – a competition for the very best. Here, the strongest performances are rewarded with loyalty bonuses, unforgettable conference trips, and the chance to apply for our exclusive G.O.A.T Talent Program. Will you be Linköping's next G.O.A.T? Training: One month of basic training combined with hands-on work, plus ongoing coaching. Employment type: Permanent employment with a 6-month probation period. Salary: Fixed monthly salary combined with commission-based bonus tied to your sales. Working hours: Hours are scheduled within Telia's opening hours, which are Monday-Friday 08:00-19:30 and Saturdays 9:00-17:15. Start: Training begins September 11, 2026, which is also the employment start date. We're looking for you who Have a high school diploma. Speak and write fluent Swedish. Have good ability to speak and write in English. Have computer skills and preferably system competence. Experience in service or sales is a merit, but not required. At Releasy, we first look at your qualities, your drive, and your motivation. We're looking for employees who enjoy working toward clear goals and who are passionate about problem-solving. You who apply have a genuine interest in customer satisfaction, are service-oriented and communicative. You don't need prior knowledge, but it's an advantage to be technically interested and competition-oriented. Upselling is a central part of our service, and to succeed in this role you need to be curious about exploring customer needs and motivated to offer solutions. Releasy offers Coaching, follow-up, and a clear path forward in your development. Career opportunities through Releasy's career ladder and internal development programs. Secure employment with collective agreement and pension. Wellness allowance and other health benefits, such as discount on local gyms. A fixed spot in an open office landscape together with your team and your manager. At our office in Mjärdevi there are good bus connections to Norrköping and Motala, plus free parking. Ready to take the next step? Submit your application today! We process applications on an ongoing basis and positions can be filled before the final application deadline of August 24, 2026. The process begins with a background check in the criminal record register, which you will have access to before choosing whether to share it with us. The background check is conducted to create a safe working environment for both customers and employees. Qualified candidates may soon be called in for a first digital interview. The process then continues with reference checks and a personal interview at our office. All applicants will receive feedback via email. We want to find our new colleagues as soon as possible – so don't delay with your application! For questions about the position, contact the responsible recruiter at [email protected] Releasy is one of the Nordic region's leading providers of outsourced customer service and a partner to companies in telecom, media, e-commerce, travel, and the public sector, among others. We help our clients create first-class customer experiences across all channels – social media, chat, email, and phone. With over 40 years of experience and around 1,500 employees in Sweden, Norway, Finland, and Spain, we have built deep and broad expertise in customer service. Our competence, combined with a strong focus on quality and customer satisfaction, allows us to deliver solutions that create value – both for you and your customers.

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