Customer Service Representative in Gävle

Popis:

As a customer service representative, you are an important part of our client's operations and the first point of contact for tenants, housing seekers, and other visitors. With a professional, friendly, and engaged approach, you assist customers via reception, phone, email, and chat. Examples of work tasks You are responsible for handling incoming matters according to our routines and processes, and ensuring that the customer receives clear information and feels secure with the solution offered. At our client, accessibility, service, and good communication are always the focus. We value a personal approach where each customer feels seen, listened to, and well taken care of. Your background, experience, and expertise In this role, you will, among other things: Answer questions about housing rentals and how to apply for housing. Assist tenants, housing seekers, and other stakeholders with their questions and matters. Provide status updates on ongoing cases. Receive and register fault reports. Manage keys and access cards. Administer payment matters, such as rent payments and orders for maintenance and add-ons. Draw up agreements for parking spaces and storage units. Handle terminations of housing, parking spaces, and storage units. Responsible for incoming and outgoing mail handling. We are looking for you You enjoy meeting people and have a strong sense of service. You are communicative, solution-oriented, and easily build trust. You work in a structured manner, take responsibility for your tasks, and enjoy having many contact points in an eventful day. With us, you get a varied and meaningful role where you, together with your colleagues, contribute to a positive customer experience every day. Furthermore, you meet the following requirements: High school diploma Experience in service work, for example in retail, reception, or other activities where the personal customer meeting is in focus. Good ability to meet and help people in a professional and service-oriented manner Very good ability to express yourself in Swedish, both verbally and in writing Good knowledge of English, both verbally and in writing. What we offer The position is full-time (100%) with a planned start on September 14, or earlier by agreement. Working hours are scheduled on weekdays according to schedule, either 07.00–15.30 or 07.30–16.00. The assignment runs for one year with the possibility of extension in three-month periods. The work is performed on-site at the client's location in Gävle, so there is no opportunity for remote work Application For questions about the position, you are warmly welcome to contact the responsible consultant manager Elvira Björebäck via email [email protected] Please note that we do not accept applications via email. Jurek is a specialized partner within recruitment and consultant staffing that helps companies find the right expertise within Finance, Legal & Compliance, Banking & Insurance, HR, and Business support. Our experienced team combines industry knowledge with a strong network to create accurate and sustainable matches. We work long-term, personally, and with high quality, to create the best possible experience for both customers and candidates.As a customer service representative, you are an important part of our client's operations and the first point of contact for tenants, housing seekers, and other visitors. With a professional, friendly, and engaged approach, you assist customers via reception, phone, email, and chat. Examples of work tasks You are responsible for handling incoming matters according to our routines and processes, and ensuring that the customer receives clear information and feels secure with the solution offered. At our client, accessibility, service, and good communication are always the focus. We value a…

Přehled

Typ

job

Stav

active

Viditelnost

public

Město

Gävle

Adresa

Drottninggatan 22

GPS

60.675012907012, 17.145415293699kopírovatotevřít v ▾

Email

Zobrazit e-mail

Zobrazení

9

Publikováno

29. 6. 2026

Upraveno

6. 8. 2026

Poloha

Parametry