Customer Service Representative | Vimla | Solna

Are you a calm and responsible person who thrives in a role focused on service and quality? We at Manpower are now seeking a customer service representative for an extended assignment at Vimla, a well-known and customer-focused telecom company with offices in Solna. Here you will work in a modern customer service function where communication takes place primarily through chat and email. Do you want to develop your career in customer service at Vimla? We warmly welcome your application! Location: Solna (hybrid - 1-2 days remote/week) Start: ASAP Assignment Length: Consulting assignment of 6 months initially, with possibility of extension Scope: Full-time 100%, Monday-Friday 08:00-17:00 About the customer service representative role As a customer service representative at Manpower, you work on assignment at Vimla, a telecom company with a strong focus on simplicity, transparency, and excellent customer experience. Your main responsibility is to handle incoming customer inquiries via chat and email. Communication takes place primarily in writing, which places high demands on clarity, language, and structure. When needed, outgoing calls may also occur, but the role is not purely phone-based and contains no sales. The work is administrative and service-oriented and suits you who appreciate order, quality, and a calm work pace. Examples of work tasks: Respond to and handle customer inquiries via chat and email Ensure correct and professional written communication Follow up on cases and document in internal systems When necessary, contact customers by phone Perform administrative office work related to customer inquiries Who we are looking for You are someone who listens, finds solutions, and makes others feel seen - even when the pace varies. In short: you are passionate about service and communication, and you want to make a difference for people - every day. We are looking for someone who is stable, responsible, and thrives in a role where written communication is the focus. You work in a structured way, collaborate easily, and feel confident working independently after an introduction. We see that you have: Fluent Swedish in speech and writing Good knowledge of English Very good written ability in both Swedish and English (A writing test will be included as part of the selection process) Ability to work full-time and be available during the period May-August Ability to work calmly and methodically even with higher case volume Meriting: Experience with customer service via chat and email Experience from call centers or other service-intensive environments Experience from customer service in telecom or similar industry Recruitment Process In this recruitment process, a mandatory step is a digital chat interview. Immediately after you have completed your application, you will receive an email and SMS with a link to Hubert where you will perform the chat interview. Background Check Information In accordance with our customers' requirements, this recruitment includes a background check in the criminal and penalty register as part of the hiring process. By applying for the position, you consent to us using your personal information for this purpose. The information obtained corresponds to information from the police's criminal and penalty register. The data is not downloaded, stored, or used only for assessment related to the current position. Consent is voluntary and can be withdrawn at any time. Note that valid consent is required to complete the recruitment process. About Vimla Vimla is not like other mobile operators. Yes, we are owned by Telenor. But the drive? It comes from our users - and from us who work here. We believe in "everything gets better if you do it together," and it shows in the culture: rapid change, smart solutions, high pace when needed, and a warm sense of community. We are a small team that thinks big and does it with a positive, curious, and inclusive energy. How to apply It's very simple! Apply for the job via the application button. If you have any questions, you are welcome to contact the responsible recruiter Sara Nordström via email: [email protected] Please note that we do not accept applications via email! We look forward to hearing from you! About Manpower: Manpower is Sweden's leading recruitment and staffing company with tens of thousands of attractive employers across the country as our customers. With our extensive network, both locally and globally, we can offer many exciting job openings that help you build your career, both in the short and long term. With us, you can apply for full-time jobs or part-time work alongside your studies. Application: We warmly welcome your application by registering your CV; selection takes place on an ongoing basis. Please note that we do not accept applications via email.

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