Customer Service Representative at Sleepo

Sleepo AB · plný úvazek

Markvardsgatan 9, Stockholm, Švédsko

Are you a service-oriented problem solver who thrives with extensive customer interaction and a fast-paced environment? Do you want to be part of a growing e-commerce company where customer experience is central and where you take on significant responsibility? Then you might be the person we're looking for on our customer service team at Sleepo. About the Role As a customer service representative at Sleepo, you're a vital part of the entire customer journey and one of our most important customer touchpoints. You have daily contact with our customers via phone, email, and chat, and you also meet customers who visit our showroom in central Stockholm. The role has a clear focus on incoming emails and phone calls. You help customers who want to make a purchase, have questions about products and deliveries, or need assistance when something hasn't gone as planned. You guide customers through the dialogue and take responsibility for finding solutions that are professional, clear, and trustworthy. The work is varied and the pace can be high at times. You work closely with your colleagues in the customer service team and have ongoing contact with other parts of the organization. This is a role for you if you enjoy variety in your days, like solving problems, and thrive best in a team where people help each other. We're Looking for You If You have customer service experience and enjoy a role with extensive customer interaction, especially via phone. You're service-oriented, solution-focused, and like taking responsibility for a case all the way through to a good solution. You're confident and communicative and express yourself well in both speech and writing. Even when a customer dialogue becomes more challenging, you stay calm, listen to the situation, and communicate in a professional and trustworthy manner. You thrive in a fast-paced environment and can handle multiple cases in parallel without losing structure or quality. When there's a lot to do, you find it easy to prioritize, collaborate, and focus on what needs to be solved right now. Just as important to us is that you're a team player. We work closely together and depend on everyone taking responsibility, communicating with each other, and stepping up when needed. You contribute to a positive and safe atmosphere in the group and see the team's collective results as equally important as your own performance. We'd like to see that you • Have 1–2 years of customer service experience • Are confident and comfortable helping customers by phone • Thrive in a fast-paced environment with varied tasks • Are solution-oriented, structured, and take responsibility • Are quick and efficient at the keyboard and have good computer skills • Speak and write fluent Swedish and English Meritorious • Experience from e-commerce, preferably in furniture or home furnishings What We Offer At Sleepo, you'll be part of a growing and family-oriented company with a modern office and showroom in central Stockholm. We're a flat organization with short decision-making paths, high commitment, and close collaboration between different parts of the company. We support each other, have high ceilings, and lots of laughter in our everyday work – at the same time as we're ambitious and maintain a high professional standard. You get a varied role with significant responsibility and the opportunity to help shape how we develop the customer experience as Sleepo grows. This is a full-time position and a permanent employment starting immediately. The work takes place on-site at our office and showroom in central Stockholm. About Sleepo Sleepo is a Swedish e-commerce company in furniture and home furnishings. We offer a carefully curated selection of furniture and home furnishing products and are currently present in several Nordic markets as well as Germany. We are an ambitious and fast-moving company with a strong focus on growth, customer satisfaction, and creating a first-class shopping experience. Our culture is results-oriented but at the same time warm, helpful, and unpretentious. Customer service is a central part of Sleepo and an important part of the experience we want to create for our customers. We believe in personal responsibility, close collaboration, and that a strong and communicative team is the foundation for truly satisfied customers. Application Does this sound like a role for you? Submit your application with a CV and a brief presentation of yourself. Selection and interviews are ongoing and the position may be filled before the final application deadline. We look forward to your application!