Customer Service Representative at Skånetrafiken Customer Service in Kristianstad

Make a difference. Every day. Do you want to be part of Sweden's best customer service? Are you looking for a new challenge and have a strong interest in service and customer interaction? Then this might be the right position for you! We offer you varied work with great colleagues, strong team cohesion, job satisfaction, and a sense of community. We warmly welcome your application today. Skånetrafiken's vision is to offer the world's best travel experience and thereby be the natural choice for people in Skåne. In your work at Skånetrafiken, you contribute to a sustainable society and help make Skåne an innovative and attractive region to live, work, and thrive in. For us, public transportation is about much more than just trips. Together with our passengers, we connect people and places every day. Through this, we contribute to a well-functioning infrastructure that enables the development of cities and regions where people can live with high quality of life. 3 position(s). JOB RESPONSIBILITIES We are now looking for new colleagues for our customer service with placement in Kristianstad. Your main tasks will consist of informing and guiding our customers about Skånetrafiken's services, prices, and travel conditions, as well as selling our various products. We meet our customers at the counter, over the phone, in chat, and at events. You also assist customers through digital channels, such as Skånetrafiken's app and website. As a customer service representative, you are our primary representative and ambassador to our customers. We are committed to providing you with thorough introduction with the best conditions so that you feel confident in your role as a customer service representative. Our opening hours are weekdays 06:00-21:00 and weekends 08:00-20:00. Working hours are scheduled between 05:50-21:05. Our customer service is open all year round. Work at other customer service locations may occur. QUALIFICATIONS We welcome you if you have a complete high school education and good knowledge of Swedish and English, both spoken and written. Additionally, it is a merit if you have additional language skills, for example Danish. We prefer that you have previous experience from the service industry, preferably in customer service where customer interaction is part of the work, or from similar work. We are looking for someone with a strong interest in public transportation and the ability to turn a dissatisfied customer into a satisfied one. Since we meet Skånetrafiken's customers through several different channels, you need to have good knowledge of what different customer channels require of you as a customer service representative and that you are responsive to the customer's needs. Furthermore, we believe that you have good collaboration skills while being able to work independently, flexibly, and take initiative when the situation requires it. We appreciate if you enjoy variety in your work and find it fun to be out representing Skånetrafiken in different contexts. The role requires high digital maturity and experience working in many different systems simultaneously. To succeed in the role, you need the ability to handle large amounts of information, quickly switch between different tasks, and ensure that correct information is gathered and conveyed to the customer. You need to be a good ambassador and should embody our values: Welcoming, Driven, Care, and Respect. We are committed to finding the right person for the position and therefore place great emphasis on your personal qualities. We warmly welcome your application today; we look forward to getting to know you! Employment type: Permanent position. Duration: Start date: Start date by agreement. Region Skåne exists so that everyone living in Skåne can do well and feel confident about the future. Through boundless collaboration and care, the best conditions are created for a healthy life within business, public transportation, culture, and health care in Skåne. Together we make life more possible. Skånetrafiken exists for everyone who lives, works, and travels in Skåne. We make sustainable travel easy. Every day, people make approximately 470,000 trips using one of our 14,000 daily bus and train services plus 6,500 service trips to work, school, healthcare, family, and friends. Our bus and train services are certified with the Bra Miljöval eco-label, and by traveling by public transportation, we together contribute to a sustainable society, a better environment, and a living landscape. At https://www.skane.se/ledigajobb you can see what stage Region Skåne's recruitments are in and how many have applied for the positions. If you have protected personal data, you should contact the contact person specified in the announcement so that your application is handled according to special procedures. When you apply for a job at Region Skåne, your application becomes a public document according to the principle of public access. Information is processed and stored in accordance with the General Data Protection Regulation (GDPR). To staffing and recruitment companies and to you who are salespeople: We politely but firmly decline direct contact from staffing and recruitment companies and sellers of additional job advertisements.

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