Customer Service Representative at Scandtap, Halmstad

Are you a service-oriented problem solver who enjoys understanding how things work and thrives equally in customer dialogue as in the pursuit of the best solution? Scandtap is looking for you to combine a feel for genuinely excellent service with technical curiosity, responsibility, and the ability to build long-term customer relationships. Your Future Employer Scandtap is a Scandinavian premium interior design concept for bathrooms and kitchens. We design and manufacture stainless steel faucets and interior details in timeless design and high quality. Our motto "Design with Care" reflects our principle of offering high design value with a product range that considers people and the environment. This commitment permeates all aspects of our operations – from raw materials and manufacturing to use and recycling. The company is rapidly growing, entrepreneurial, and agile. Since our founding in 2015, we have grown to become Scandinavia's leading brand for stainless steel faucets. In 2024, we became part of Smedbo Group and continue our expansion in both existing and new international markets. What Does the Role Offer? As a Customer Service Representative at Scandtap, you'll have a broad and important role where service, technology, and problem-solving meet. You are an important contact for customers and help them with everything from order inquiries to technical questions, advice, and problem-solving. You work closely with both customers and colleagues and serve as an important link between the customer and Scandtap's various internal departments. Over time, you'll develop a strong understanding of the products and their technical solutions, enabling you to understand customer challenges and translate them into practical and service-oriented solutions. In this role, you will, among other things: • Handle order inquiries and provide professional support before, during, and after purchase • Provide advice and support on technical issues and help customers find the right solution • Build and develop long-term customer relationships • Serve as a link between customers and internal departments • Stay updated on Scandtap's products, markets, and technical solutions • Drive and coordinate smaller projects from planning to completion • Take initiative for improvements and contribute to the development of work methods and customer service • Contribute to Scandtap's continued understanding of Nordic and European markets Who Are You? We are looking for you who have experience in customer service or customer support and who enjoy solving problems and helping people. For this role, your technical interest is important. You don't need to know Scandtap's products from the start, but you are curious about how things work and have the ability and willingness to build the knowledge required to provide customers with qualified help. You are communicative and trustworthy and feel comfortable taking responsibility for an issue all the way to its solution. We believe you: • Have experience in customer service or customer support • Have good technical understanding and a genuine interest in technology • Are solution-oriented and enjoy diving into customer problems • Have strong communication skills and easily build trust • Can take responsibility for and independently drive smaller projects • Have good system experience and feel comfortable with business systems, planning tools, and the Office suite • Communicate well in Swedish and English and have good understanding of the Scandinavian languages • Are curious, inquisitive, and motivated by continued development As a person, you put the customer first and have a natural desire to exceed expectations. You are positive and engaged, but also unpretentious and willing to help where needed. You appreciate working with others and actively contribute to a strong team spirit and a good work environment. Is This Your Perfect Match? For you who believe that genuinely excellent customer service is about more than just giving a quick answer – about understanding the problem, finding the solution, and building trust along the way – this could be exactly the right next step. Warmly Welcome to Apply Does the position sound interesting? Welcome to submit your application via effektiv.se. Interviews will be conducted on a rolling basis. The application deadline is September 6. If you would like to know more about the position, please feel free to contact Anders at [email protected] Effektiv recruits evidence-based with work psychological tests and structured interviews. Therefore, you don't need to send a personal letter; we focus on your competence, potential, and a fair recruitment process. About Team Effektiv Since 2013, Effektiv has helped candidates and companies find the right match through sustainable recruitment and a top-class recruitment experience, confirmed by the awards Company of the Year in Recruitment and Career Company of the Year. With roots in sports team spirit, Effektiv's work is infused with the core values Happy, Exploratory, Long-term, and Driven (GOLD), with the goal of taking gold together with candidates, consultants, and customers. Every day. This is a direct recruitment, which means Effektiv is responsible for the recruitment process and you will be employed directly by the client company. About Team Effektiv Since 2013, Effektiv has helped candidates and companies find the right match. We have a sporting attitude and offer fair conditions, collective agreements, and good conditions for you who become part of Team Effektiv. This has made us an attractive employer, which the awards Company of the Year in Staffing and Career Company of the Year are proof of. With roots in sports team spirit, Effektiv's work is infused with the core values Happy, Exploratory, Long-term, and Driven (GOLD), with the goal of taking gold together with candidates, consultants, and customers. Every day. For this position, you will be employed by Effektiv and hired out as a consultant to the client company for a limited period.

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