Customer Service Representative at Martin & Servera in Halmstad

Can you deliver care and attention? At Martin & Servera, we deliver food and beverages to restaurants, cafés, and large-scale kitchens throughout Sweden. As a customer service representative, you help our customers when they have questions, need assistance with a return, or want to file a complaint about a product. By providing top-class service, you contribute to making every day a little better for our customers. With us, no two days are the same. You solve problems, handle multiple cases simultaneously, and are an important part of a team that together makes a difference for Sweden's restaurant industry. About the role As a customer service representative, you are often the customer's first point of contact with Martin & Servera. Together with colleagues in both 1st line and 2nd line support, you work to provide fast, professional, and solution-oriented service to our customers in southern and western Sweden. We work toward clear goals linked to service, customer experience, and customer satisfaction. Therefore, we believe you thrive in a results-oriented environment where you are motivated by development and contributing to the team's shared success. What will you do? You handle incoming cases related to complaints, returns, and missing or incorrectly delivered items. The goal is to resolve cases directly when possible and ensure smooth escalation of more complex issues. You have many contact points and work closely with functions such as transport, warehouse, and procurement to find solutions and contribute to our continuous improvements. The role suits you if you enjoy problem-solving, take responsibility, and thrive in a fast-paced environment. What's important for this role to suit you: You have experience in customer service, support, or another service-oriented role with customer contact. Sales experience is a plus. You are communicative, results-oriented, solution-oriented, and detail-oriented. You are comfortable with computers and used to working in multiple systems simultaneously. You are driven by providing professional customer service and finding solutions to customer challenges. You thrive in a fast-paced environment and work in a structured manner even when many things happen at once. You are a team player who contributes to a positive team climate. Geographic knowledge is a plus. Your workplace You work in our customer service department in Halmstad together with engaged colleagues in a social environment with an open atmosphere and strong team spirit. We are in an exciting development phase where customer service plays an important role in developing work methods and customer experience. Here you get many contact points, the opportunity to make an impact, and a chance to challenge your solution-oriented skills every day. As an employee with us, you benefit from valued employee benefits, such as generous wellness allowance and breakfast/lunch subsidy. How does the recruitment process work? We actively work for diversity and see differences between people as a strength. With the goal of reflecting all our customers and the society we operate in, we seek people of all ages and with different backgrounds. In our recruitment, we use personality tests. This is to be able to compare candidates in as objective a way as possible. We also conduct background checks. Read more about the recruitment and our tests https://www.martinservera.se/jobba-hos-oss/soka-jobb-sa-gar-det-till For us, a safe and secure work environment is important, so we conduct random drug and alcohol tests at our workplaces. Application deadline: 2026-08-19. Selection is ongoing during the application period. Employment type: Permanent position, we apply a 6-month probationary period Start date: As soon as possible by agreement Employment level: Full-time, 40 hours/week Work hours: Mon-Fri 07:45-16:30, weekend duty may occur Company: Martin & Servera Logistik AB Visit address: Fraktgatan 2, 305 92 Holm Contact: For questions about the position, contact Oskar Landén, Customer Service Manager, [email protected]. For questions about the selection process, contact Alva Hammarstedt, HR Partner Recruitment, [email protected]. Union representative Unionen: Pierre Johansson, mailto:[email protected] Together, we at the Martin & Servera Group make a difference for everyone who loves food and beverages. With care for each other, our customers, and everyone's future, we make every day a little better. And as an employee with us, you are an important part of our success. At Martin & Servera, we grow and develop together while everyone is important and gets a say. We are a family-owned group with over 3,000 employees. Here, your experiences, ideas, and knowledge are valued. Welcome to us.

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