Customer Service Representative at DHL Freight

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Are you a communicative person who thrives in a fast-paced environment where no two days are alike? Then seize the opportunity and apply for the customer service position at DHL Freight. Here you'll have the chance to develop in a dynamic environment alongside great colleagues! About the Position This is a consulting assignment for 6 months with excellent opportunities for extension and permanent recruitment down the line. In this role, you'll initially be employed by Bravura, and it's clear that DHL Freight intends to offer you employment with them over time. This provides both you and DHL Freight a good opportunity to get to know each other and evaluate how well you work together. 🚀 About the Company DHL is the market leader in the logistics industry and is "the logistics company for the entire world." DHL offers expertise in international express, air and ocean freight, road and rail transport, contract logistics, and international mail services. With a global network spanning more than 220 countries and territories and 520,000 employees worldwide, customers receive the highest quality combined with strong local knowledge. DHL in Sweden has approximately 4,000 employees and 65 offices, terminals, and stations throughout the country. The customer service unit for DHL Freight in Jönköping handles all customer inquiries related to international shipments. The team consists of about 50 employees who work together to deliver the best possible service to customers. For DHL Freight, availability and customer service are important for delivering a positive customer experience. Therefore, customer focus and your commitment as an employee are extremely important in this role! 💼 Responsibilities As a customer service representative, you're responsible for receiving, handling, and administering incoming inquiries via phone, email, and chat. The inquiries concern questions before, during, and after transport from customers throughout Europe. You'll interact with both corporate customers and individuals, where finding the right solution and providing good service is key. You'll also work closely with other functions within customer service and DHL Freight to strengthen collaboration and continuously improve operations. You'll initially receive an introduction to understand the company's working methods and systems. You'll have the opportunity to develop alongside your department and the entire customer service team. DHL Freight has divided customer inquiries into different knowledge areas, so you'll start by learning one area and then build on it with more. You and your colleagues help and support each other. 🔍 Education, Experience, and Personal Qualities Completed upper secondary education or equivalent Experience in customer service or similar Good computer and system skills Fluent spoken and written Swedish and English We're looking for someone with good communication skills who enjoys collaborating with others. Since availability and customer service are important for delivering a positive customer experience, we see that you're motivated to deliver good service and are attentive to customer needs. Since the work requires high structure and organization, you're also meticulous, comfortable working in data and system environments, able to prioritize your work, and solution-focused. It's also important that you can handle varying work tempo and are flexible as workload can fluctuate. Additional Information Start: By agreement Location: Jönköping Salary: By agreement We use a competency-based methodology in all recruitment processes to ensure unbiased selection. We also conduct rolling recruitment, which means we remove the posting once we've received enough applications. If you become a candidate for the position, we'll contact you for an initial phone interview. Regardless of whether you continue in the process or not, you'll receive feedback on your application. Questions? Feel free to reach out! 📧 [email protected] 📞 010-171 47 10 We recommend submitting your application immediately as we conduct rolling recruitment. We look forward to your application! #Nextgen

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Přehled

Typ

job

Stav

active

Viditelnost

public

Město

Jönköping

Adresa

Bredgränd 2B

GPS

57.783347707554, 14.170963507742kopírovatotevřít v ▾

Email

Zobrazit e-mail

Telefon

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Publikováno

14. 8. 2026

Upraveno

15. 8. 2026

Parametry

Poloha