Customer Service Representative for Customer Relations at Lyko

At Lyko, we want to take over the world. Or at least the part of the world that loves beauty. With over 87,000 products from more than 1,000 brands online, we offer today's broadest selection on the market. Our most important mission within Customer Relations is to be there for our customers. Through FABULOUS service, we guide them through the Lyko jungle, solve problems, and ensure that every interaction with us feels easy, fast, and personal. Now we're entering the year's most intensive (and fun!) period - Black Week and holiday shopping are around the corner, and we need to strengthen our Customer Relations team to deliver the same FABULOUS service even when pressure is at its highest. Do you have a SUPER SKILL in communication and problem-solving? Are you interested in a fixed-term position between October and January 2027 - read on and apply if it sounds interesting! Your Everyday Together with your colleagues, you will be the customer's personal advisor and support. Within the team, we provide service through several different communication channels: phone, chat, and email 📞✉️ Cases range from delivery and product questions to returns and complaints. During Black Week and holiday shopping, the pace is extra high and it's extra important that every customer feels seen, despite the volumes. Here you truly have the chance to make a difference: solve problems, guide correctly, and sometimes turn someone's day from %¤#?! to WOW! 💖 The employment starts with an introduction week so you're ready when it really counts. You will be part of our wonderful Customer Support team in Borlänge and will support customers in Sweden, Norway, Finland, and Denmark. Who You Are For this role, we believe you: Are passionate about delivering world-class customer service Are skilled at building relationships and see communication as a strength Have previous experience with customer service in a service-oriented role Have fluent Swedish in speech and writing as well as good English skills Learn new tools and systems quickly, since you need to get up to speed fast Employment Details The position is located at our office in Borlänge, Borganäsvägen 26 Fixed-term employment: October 19 – January 31 Working hours Monday–Friday, varying shifts between 7am–4pm, 8am–5pm, or 11am–8pm Work is on-site at the Borlänge office Start date: October 19 or by agreement Apply quickly and easily without a CV or cover letter! At Lyko, we believe that who you are and what abilities you have are more important than your previous experience, so don't be afraid to apply even if you don't check every box on our wish list! In line with this, we've eliminated the requirement for a CV and cover letter and instead use selection questions and personality tests in our recruitment. We hope this gives you a better opportunity to show what you're passionate about in the areas that matter to us, and we know it also results in more objective, fairer, and more equitable recruitment! ⭐ Does this sound like the right challenge for you? Apply today or by September 4, 2026 at the latest! Do you have questions about the position? Email Madeleine Morelius, Team Manager Customer Service, at [email protected] Psst! Since we don't want any personal information to risk being exposed, we don't accept applications via email. Instead, apply easily by clicking "Apply Now". Good luck! Lyko is a hair care and beauty specialist with the ambition to change the industry.

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