Are you someone who loves helping others? Do you want to be part of a committed and professional team within a fast-growing and forward-thinking industry? Then this could be the right opportunity for you!
About the Company
GlobalConnect is one of the Nordic region's leading providers of digital infrastructure and network services. The company delivers fiber-based broadband to hundreds of thousands of households and advanced communication solutions to over 30,000 business customers. With an extensive fiber network spanning over 200,000 kilometers and operations in several European countries, GlobalConnect plays a central role in enabling digitalization and connectivity in society.
The company has approximately 2,000 employees and works daily to deliver stable, secure and future-proof services to both private individuals and businesses.
What We Offer
At GlobalConnect, you will receive a proper introduction and good conditions to succeed in the role. You will become part of a cohesive team where collaboration, development and work satisfaction are in focus.
The industry is in constant development, which means your daily work will be both dynamic and educational. We offer a modern workplace in Uppsala where you work at a fast pace with great variety in your tasks. You will have the opportunity to make a real difference for customers – every day.
Who We Are Looking For
We are looking for someone with a strong desire to provide top-class service and who enjoys helping others – whether you are at the beginning of your career or have previous experience in customer service.
You have:
A positive and professional attitude
A natural ability to build trust and establish good relationships
A solution-oriented approach to work
The ability to communicate clearly via phone and email
With the help of training, clear procedures and the right tools, you will quickly settle into the role and become an important part of the team.
The employment begins as a consultant assignment via 2Complete, with good opportunities for further development.
What Does the Role Entail?
As a Customer Service Representative, you will:
Answer incoming calls and emails from customers waiting for their fiber installation
Troubleshoot, guide and find solutions together with customers and colleagues
Ensure high quality and customer satisfaction in every interaction
You will work primarily via phone and email and handle both simple inquiries and more complex cases with a focus on the customer experience.
The position is full-time. Working hours are primarily weekdays between 08:00 and 17:00, with some variation where occasional days may involve different times. Submit your application today! If you have any questions about the position, please feel free to contact our recruiter Joel Claeson.
About 2Complete
We are proud to offer you as a consultant:
Collective agreement with contractual terms for salary, vacation, pension and wellness allowance
A dedicated Consultant Manager who supports your development and ensures that your role matches your goals
2Complete has been an authorized member of Kompetensföretagen, Almega and Svenskt Näringsliv since 2011 and was named a Gazelle Company in 2022 – a testament to our stability, quality and growth.
Welcome to become part of our team!Are you someone who loves helping others? Do you want to be part of a committed and professional team within a fast-growing and forward-thinking industry? Then this could be the right opportunity for you!
About the Company
GlobalConnect is one of the Nordic region's leading providers of digital infrastructure and network services. The company delivers fiber-based broadband to hundreds of thousands of households and advanced communication solutions to over 30,000 business customers. With an extensive fiber network spanning over 200,000 kilometers and operations in several European countries,…