Customer Service Representative, Part-Time

ERNA Media, Customer Service We are now recruiting additional part-time staff for our customer service team. Are you someone who is passionate about helping others and finds digital development exciting? Then you might be exactly who we're looking for! About Erna Media Erna Media is part of the Erna Group (formerly NWT Group). We deliver local journalism through websites, apps, and print products, with a clear strategy for digital growth in the coming years – all to create the future of local journalism. About the Role As a customer service representative, you'll become part of a dedicated team that provides excellent service every day to our subscribers across 14 local newspapers. You'll handle inquiries regarding invoices, complaints, private advertisements, and help customers get started digitally through our websites and apps. We communicate primarily via phone, email, and chat – but sometimes also in our reception or at events. Together, we work toward shared goals in both efficiency and customer satisfaction. This is a part-time position that works perfectly to combine with studies, for example. You are expected to work a minimum of 8 hours per week, primarily during our phone hours on weekdays between 8:00–13:00. During major holidays, we often have high volume, and we'd be pleased if you could work more during these periods. We also view positively if you have the opportunity to work full-time during the summer months. About You We're looking for someone who is solution-oriented, proactive, and thorough, both in direct customer contact and in subsequent administration. You thrive in a fast-paced environment and can easily handle multiple cases simultaneously. You're a good listener with strong commitment and always strive to resolve the customer's issue at first contact. We value personality and teamwork highly, so we'd be happy if you're a team player who contributes positive energy to the group and workplace. Qualifications ● Upper secondary school diploma ● Strong ability to express yourself verbally and in writing in Swedish ● Experience working in multiple different computer systems ● Experience using the phone as your primary work tool ● Previous experience in customer service. Telephone sales experience is a plus ● Experience working toward set goals Other Information This is an as-needed hourly position. Location: Karlstad. If you have questions, please contact Team Lead Subscriptions, Fanny Wackerfeldt, phone 054-199665, [email protected] We look forward to receiving your application by August 31. We will conduct ongoing selection, and the position may be filled before the final application deadline, so don't delay with your application.

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