Elify Energy Group is one of the Nordic region's largest privately owned electricity trading groups and supplies electricity to over 250,000 customers in Sweden, Denmark, Norway, and Finland. Since our launch in 2015, we have grown rapidly and today consist of over 100 dedicated employees who together drive our continued development forward. Here you will become part of a journey toward continued growth in the Nordic region!
Job Responsibilities
As part of our customer service team, you will be an important part of every customer experience. In your role as a customer service representative, you will primarily answer incoming calls and emails. The focus of the role is to deliver high customer satisfaction, which contributes to sales and efficiency.
As part of the team, you will work with:
Incoming calls
Email management
Chat
Mail handling
Case management / Follow-up cases
Who Are You?
You are fluent in Swedish and English, both spoken and written.
You have good computer skills or previous experience with CRM/customer systems.
You should be able to work both independently and in a group.
Meritorious
You preferably have previous experience in customer service, sales, or equivalent experience.
You have previous experience with the Office suite.
Training
We want to give you the best possible start with us. Therefore, we begin the employment with one week of internal training in the electricity market. You will also learn more about our services and how we work. The training takes place on-site with full pay.
About the Position
Working hours: Monday to Friday, 07:30-16:30.
Employment terms: Permanent position with 6 months probation.
Salary: Fixed monthly salary
Application
During our recruitment process, we conduct a background check on all final candidates.
If you have any questions or concerns, you can reach the recruitment department at [email protected].Elify Energy Group is one of the Nordic region's largest privately owned electricity trading groups and supplies electricity to over 250,000 customers in Sweden, Denmark, Norway, and Finland. Since our launch in 2015, we have grown rapidly and today consist of over 100 dedicated employees who together drive our continued development forward. Here you will become part of a journey toward continued growth in the Nordic region!
Job Responsibilities
As part of our customer service team, you will be an important part of every customer experience. In your role as a customer service representative,…