Customer Service Representative – Malmö (100% office)
via Barona, start immediately
Do you want a role where you quickly gain responsibility, develop at a fast pace, and help shape how a team works – not just follow procedures? We at Barona are now seeking a customer service representative for one of our clients in the environmental and recycling industry. You'll be joining a rapidly growing company with a fast pace, short decision-making processes, and plenty of room to take initiative. This is not a traditional customer service role where you just process tickets – here you're expected to understand the flow, make decisions, and contribute to improvements.
About the Role
You'll become a central part of the operation where customer contact, logistics, and problem-solving come together. You work closely with both customers and internal teams, and you're a key person in keeping the workflow running smoothly.
Your main responsibilities:
Handle customer inquiries via phone and email
Register and follow up on cases and orders in the system
Solve problems and find solutions at a fast pace
Collaborate with operations, sales, and other functions
Contribute to structure, improvements, and more efficient ways of working
Initially, the role involves handling incoming inquiries, but over time there's an opportunity to work more proactively, such as following up with customers and contributing to business development.
The team is in a building phase, which means you'll have the opportunity to help set structure, working methods, and contribute to how the function develops going forward.
During your introduction, colleagues on-site will support you in your training – you won't be alone in the role.
Work Environment
The office is located adjacent to the operational facility at a recycling plant. This means the work environment differs from a traditional office and can feel lively, with noise, movement, and activity from daily operations. To thrive in this role, we see that you're comfortable in an operational and industrial environment and appreciate working close to the operational side of things.
Who We're Looking For
We're seeking someone with drive, curiosity, and ambition to develop.
You are:
Self-driven and take responsibility from day one
A problem-solver who likes to understand and improve things
Communicative and confident in contact with different types of people
Curious and want to understand how the business really works
Structured and comfortable working at a fast pace
You don't thrive just doing "what the instructions say" – you want to understand the whole picture, take initiative, and make things better.
Background
Experience in service, administration, or customer contact is a plus
You can be at the start of your career – the right attitude weighs more than experience
Fluent Swedish in speech and writing, plus good English
Good computer skills (experience with Microsoft-based systems is an advantage)
What You Get
This is a role for someone who wants to develop quickly and take the next step:
A learning environment in a growing company
Opportunity to influence working methods, structure, and procedures
Close collaboration with an engaged team
Rapid development and increased responsibility over time
A role where your contribution is noticed and makes a difference
If you start immediately, you'll also get a good introduction period before summer, with excellent opportunities for training and support from the team.
Practical Information
Location: Malmö
Scope: Full-time
Working hours: Monday–Friday, office hours
Work arrangement: 100% on-site at the office
Start: Immediately
For questions:
Emma Hjorth – [email protected]
Please note that we do not accept applications via email.
Application
Selection is ongoing – submit your application today.
You'll be employed by Barona and the assignment starts as soon as the recruitment process is complete. Initially, the assignment runs for 6 months with good chances for extension and transition to the client.
About Barona
Barona is an international group with offices in 10 countries. In Sweden, we have locations in Stockholm, Gothenburg, Malmö, Falun, and Strömsund and deliver staffing solutions across the country. We offer our clients visionary and future-adapted partnerships and our employees exciting opportunities at all stages of their careers. Since our start in Finland in 1999, our success has been built on strong customer focus and innovative thinking around service offerings and business development. Through our focus on innovation and digitalization, we're at the forefront of modern recruitment.
Read more here: https://barona.se/om-barona/Customer Service Representative – Malmö (100% office)
via Barona, start immediately
Do you want a role where you quickly gain responsibility, develop at a fast pace, and help shape how a team works – not just follow procedures? We at Barona are now seeking a customer service representative for one of our clients in the environmental and recycling industry. You'll be joining a rapidly growing company with a fast pace, short decision-making processes, and plenty of room to take initiative. This is not a traditional customer service role where you just process tickets – here you're expected to…