Customer Service Representative at Bilia – Become part of our firstline team!
Do you want to be part of an engaged and dedicated team where we together create a world-class customer experience? At Bilia, we work in a shared customer service team – ONE Customer Service – where we collaborate regardless of which team we belong to, to always meet the customer's needs in the best possible way.
About the role
As a Customer Service Representative at Bilia, you are an important part of our central customer service. We work in different teams – Firstline and Secondline – but with a shared commitment to making a difference in every customer interaction.
Right now we're looking for new stars for our firstline team!
In the role, you may work with:
Receiving incoming customer calls, being Bilia's voice to the outside, and providing professional guidance.
Booking services, troubleshooting, damage inspections, and tire-related matters.
We support each other during busy periods to meet customer needs with high quality.
Who are you?
To thrive with us, you need to be a team player with a strong service mindset and genuine commitment to customer experience. You feel confident in both calls and writing, adapt your communication to each customer, and enjoy a varied pace where no two days are the same. You're motivated by having clear goals to work towards – both your own and the team's. Seeing results and developing together with colleagues gives you energy and job satisfaction.
We hope that you:
Have at least upper secondary education and preferably experience from customer service, ideally over the phone.
Are accustomed to working in digital systems.
Speak and write fluently in Swedish and English.
Are organized, responsible, and flexible in your work approach.
Have a positive attitude, are helpful to both customers and colleagues, and enjoy working towards common goals.
What matters most to us is who you are as a person. Your attitude, your commitment, and your ability to collaborate – that's what creates really good customer service.
What we offer
At Bilia, you become part of a forward-thinking and modern company where we value development, teamwork, and world-class customer experiences. Here you get the chance to grow in a role with variety, responsibility, and the opportunity to make a real difference – every day.
We care about our employees and their wellbeing. That's why we offer, among other things, 5,000 kr in wellness allowance per year, so you can invest in your health and feel good – both at and outside of work.
Employment form, scope, location
This is a full-time position based in Västerås, with a start date by agreement. The employment begins with a 6-month probationary period.
Working hours are scheduled on weekdays between 07:00–18:00, according to a rotating schedule.
We review applications continuously, which means the position may be filled before the final application deadline.Customer Service Representative at Bilia – Become part of our firstline team!
Do you want to be part of an engaged and dedicated team where we together create a world-class customer experience? At Bilia, we work in a shared customer service team – ONE Customer Service – where we collaborate regardless of which team we belong to, to always meet the customer's needs in the best possible way.
About the role
As a Customer Service Representative at Bilia, you are an important part of our central customer service. We work in different teams – Firstline and Secondline – but with a shared commitment…