Do you want to work close to the operations of a growing skincare company where you can combine customer service and order management with significant responsibility and the opportunity to make an impact? Do you enjoy keeping track of details while also liking customer contact? In this role, you will be responsible for customer service and order management at a growing skincare company where you gain insight into the entire chain, from manufacturing to delivery.
About the Position
This is a consultant assignment of approximately 40%. You will be employed by Bravura and work as a consultant at No Bond Beauty.
About the Company
No Bond Beauty is a Swedish skincare company that manages the entire chain from product development and manufacturing to sales of their own products. Production takes place at the company's facilities in Enskede Gård, where inventory, order management, and customer service are also located.
The company is still small, which means that each employee has significant influence on operations. Here you work closely with the founder and colleagues in daily operations and gain a good understanding of how a growing e-commerce company works behind the scenes. The company sells its products both directly to consumers and is working to develop more reseller partnerships going forward.
Responsibilities
In this role, you are responsible for ensuring that customer service and order management run smoothly in daily operations. The work is varied and combines administrative tasks with customer contact and practical order work.
You work closely with production to ensure that products are available, that orders are handled correctly, and that customers receive professional service. Because the company is small, you gain good insight into all operations and the opportunity to contribute ideas and improvement suggestions.
Your responsibilities include:
Handle incoming customer inquiries and ensure a professional customer experience
Administer orders and monitor order flow in Shopify
Prepare and coordinate shipments by printing packing slips and managing outgoing orders, as well as handling returns and complaints
Follow up on shipments and ensure that orders are delivered, and manage inquiries with shipping companies
Collaborate with production to plan upcoming needs and ensure product availability
Contribute to the development of routines, working methods, and customer experience
In the long term, there is an opportunity to work with more areas of the business depending on operational needs and your interests.
Education, Experience, and Personal Qualities
Strong Swedish language skills, both spoken and written
Good computer skills
Ability to work on-site
Other primary employment
Meritorious to have experience in customer service and order management within e-commerce
To thrive in this role, you need to be comfortable taking responsibility for your own work. You see what needs to be done, drive tasks forward, and willingly suggest improvements. Because you work closely with both customers and colleagues, it is important that you communicate clearly, plan your work well, and keep others informed when something changes.
We also believe you are curious and enjoy understanding how different parts of the business fit together. In a smaller organization, you have the opportunity to make an impact, so this role suits you if you want to be involved rather than simply executing assigned tasks.
Other Information
Start: Immediately
Location: Enskede
Salary: According to agreement
We use a competency-based methodology in all recruitment processes to ensure unbiased selection. We also use continuous selection, which means we remove the listing when we have received enough applications. If you become a candidate for the position, we will contact you for an initial phone interview. Regardless of whether you move forward in the process or not, you will receive feedback on your application.
Have questions? Feel free to reach out!
📧 [email protected]
📞 010-171 47 10
We recommend that you submit your application as soon as possible as we use continuous selection.
Welcome to apply!
#NextgenDo you want to work close to the operations of a growing skincare company where you can combine customer service and order management with significant responsibility and the opportunity to make an impact? Do you enjoy keeping track of details while also liking customer contact? In this role, you will be responsible for customer service and order management at a growing skincare company where you gain insight into the entire chain, from manufacturing to delivery.
About the Position
This is a consultant assignment of approximately 40%. You will be employed by Bravura and work as a consultant…