We are now seeking experienced and service-oriented customer service advisors for Skellefteå Kraft's customer service department. Here you will work in a stable and professional organization where quality, responsibility, and excellent customer experience are in focus. You will become an important part of a knowledgeable team where you have the opportunity to contribute with your experience while developing in your role.
About the Company
Wikan Personal is your personal and local employer in the recruitment and staffing industry. Our broad network of contacts helps you find work if you have the right attitude and skills. We operate in several different industries, which opens many doors for you in your search for your next job. We focus on our employees, their well-being, and development. We know staffing.
Your Responsibilities
As a customer service advisor, you provide professional support to both private and corporate customers. You handle cases via phone, email, and chat, for example questions about electricity contracts and invoices, broadband matters, and fault reports for electricity and district heating. You will also handle associated administrative tasks. Case handling is carried out according to Skellefteå Kraft's procedures and regulations.
Working hours are during daytime.
Your Background/Your Qualities
We are looking for someone with a few years of experience in customer service, administration, or other work where you have had customer contact and responsibility. You are confident in your communication, work carefully, and enjoy a role where you get to solve problems and build good customer relationships.
We particularly value that you:
• have a strong ability to express yourself clearly and professionally
• are organized and quality-conscious
• remain calm and solution-oriented even with more complex matters
• have good computer skills and easily pick up new systems
Knowledge of additional languages beyond Swedish and English is a merit. We see diversity as a strength and therefore welcome applicants with different experiences and backgrounds. In the selection process, we will place great emphasis on personal qualities and relevant experience.
Many positions within the Skellefteå Kraft group are security-classified due to the socially important nature of working in the energy sector. When recruiting for such a position, security clearance with background checks is required before a candidate can be employed.
Information and Contact
The position as customer service advisor is a consulting assignment starting as soon as possible or by agreement and initially runs for six months with the possibility of extension.
If you have questions about the position, please contact consultant manager Anna Petterström at telephone number 0910-77 09 88.
If the description fits you, we welcome your application via the link on Wikan's website. Selection and interviews take place on an ongoing basis, but the final application deadline is August 16, 2026.
Since the position may be filled before the final application deadline, we would appreciate it if you submit your application as soon as possible!We are now seeking experienced and service-oriented customer service advisors for Skellefteå Kraft's customer service department. Here you will work in a stable and professional organization where quality, responsibility, and excellent customer experience are in focus. You will become an important part of a knowledgeable team where you have the opportunity to contribute with your experience while developing in your role.
About the Company
Wikan Personal is your personal and local employer in the recruitment and staffing industry. Our broad network of contacts helps you find work if you have…