Customer Advisor

Öresundskraft AB · plný úvazek

Västra Sandgatan 4, Helsingborg, Švédsko

We are about 450 passionate people who, together with our 125,000 customers, create smart services, promote resource-efficient energy use, and build tomorrow's sustainable energy system. With a broad range of electricity, district heating, biogas, district cooling, and charging infrastructure along with energy services, we live by our vision: "Together we create tomorrow's sustainable society, today!" We have committed to solving climate challenges for northwestern Skåne together with our customers and partners. For us, it's just as important that our customers have a simple and pleasant energy experience as it is that our employees thrive, feel good, and have the conditions to do this important work. Modern office facilities, the opportunity for hybrid work, training during work time, wellness benefits, and 17 hours of volunteer work each year are some of the benefits. Come and join us! #togetherfor17. Visit us at https://www.oresundskraft.se/jobba-hos-oss/ for more information about all our benefits! Diversity is genuinely important to us. What makes us different is also what develops us the most. Different perspectives, experiences, and personalities are a big part of our key to success. Be yourself and contribute in your own unique way. We have chosen to remove the cover letter and replaced it with selection questions that are relevant to the position. Your answers to the selection questions and your CV will form the basis for whether you are qualified to proceed in the process. As an employee, you may be placed on war service with Öresundskraft, based on the total defense's needs. Since we work with activities of societal importance, background checks may be conducted before employment. Welcome to Öresundskraft! 1 position(s). Customer Specialist at Öresundskraft – do you want to make a difference in every customer interaction? Do you want to work with people, advisory services, and energy in an industry that's changing rapidly? Are you good at listening, understanding needs, and finding solutions – while also enjoying customer contact, business acumen, and digital work methods? Then the role of Customer Specialist at Öresundskraft might be for you. About the role As a Customer Specialist, you are an important part of our customers' experience of Öresundskraft. You meet our private and business customers via phone, email, chat, and other channels and help them with questions about our products, services, contracts, and offers. The role is full-time, daytime. But the role is about more than answering questions. We want to understand what the customer actually needs. Therefore, you work in an advisory and business-oriented manner, ask questions, identify needs, and guide the customer to the right solution. You take responsibility for your customer cases from first contact to closure and work together with your colleagues to create a customer service characterized by quality, availability, and really good customer experiences. The energy industry is in constant development. New solutions, changing customer needs, digitalization, and new ways to use energy affect both our customers and our operations. An important part of your work will therefore be to stay updated, be curious, and continuously build your knowledge so you can provide our customers with relevant and reassuring guidance. Your main responsibilities · meet and help customers via phone, email, chat, and other channels · provide needs-based advisory services on our products, services, and offers · identify customer needs and see relevant opportunities for upselling · take responsibility for customer cases from first contact to closure · work with administration related to customer cases and contracts · stay updated on our products and services and changes that affect our customers · work in multiple digital systems and use digital tools and AI support · contribute to the team's knowledge exchange and shared development · when needed, represent Öresundskraft in customer meetings, events, and information activities. What does it take to thrive and succeed in this role? For us, it's not essential that you already know the energy industry. What's important is how you meet people, how you communicate, and how you take in and use new knowledge. You are curious and enjoy understanding how things work. When something changes, you take responsibility for learning about it and can then translate that knowledge into clear and relevant advice to the customer. You enjoy combining service with business acumen. You listen to the customer's situation, ask good questions, and see opportunities to recommend products and services when they create value for the customer. We also believe you're comfortable with digital work methods. You don't need to know all our systems from the start, but you have an easy time learning new tools and are curious about how digitalization and AI can be used in your work. For us, it's also important how you contribute to the team. We want a workplace where we help each other, share knowledge, and have fun together. That's why we're looking for someone who wants to be a good colleague – who contributes with energy and engagement, steps up for others, and takes shared responsibility for both results and the team's culture. We believe you have · experience in customer service and advisory services · excellent ability to communicate and build trust in customer interactions · a customer-oriented and business-focused approach · strong digital skills and an easy time learning new systems and work methods · curiosity and a strong desire to learn and develop · the ability to take responsibility, solve problems, and drive your customer cases forward · the willingness and ability to collaborate, share knowledge, and actively contribute to a positive team culture. It's an advantage if you have experience in customer dialogue through multiple channels or from an operation where products, services, or regulations change over time. You don't need to know the energy industry from the start. However, you need to want to learn it. To succeed in the role, you need to be interested in what's happening in the energy sector and continuously build the knowledge required to guide our customers. With us The energy industry is facing major changes and our customers' questions and needs are evolving with it. So is our Customer Service. With us, you get a role where customer interaction is the core, but where advisory services, business acumen, knowledge, and digital work methods become increasingly important. You become part of a team where we learn from each other, help each other, and together create a workplace where we both thrive and perform. For questions about the position, you are welcome to contact unit manager at Customer Center Ida Ferm, [email protected] Employment type: Permanent employment.