Customer Service Manager at Swecon Construction Equipment

Are you someone who thrives on taking responsibility, making decisions, and creating structure in a fast-paced operation? As a customer service manager at Swecon, you'll have a central leadership role where you plan, coordinate, and follow up on daily workshop operations while serving as the natural point of contact for customers and colleagues. About the Position This is a full-time consulting assignment. You will be employed by Bravura and work as a consultant at Swecon. This gives both you and Swecon a great opportunity to get to know each other and evaluate how you work together. About the Company Swecon Anläggningsmaskiner AB, owned by Volvo CE, is an authorized dealer for Volvo Construction Equipment, Volvo Penta Industri, and Ammann in Sweden. They market, sell, and service Volvo construction equipment while offering various services and complementary products. The Swecon group is also represented in Estonia, Latvia, Lithuania, and parts of Germany. With over 700 employees and 34 service locations nationwide, Swecon can offer you a secure and exciting work life characterized by creativity and responsibility with freedom. Responsibilities As a customer service manager, you play a central role in operations, serving as the link between customers, service technicians, and the parts department. You are responsible for receiving incoming service requests, creating and managing work orders, and ensuring the right work is planned, prioritized, and followed up. You work closely with the workshop and play an important role in ensuring daily operations run efficiently. This means you need to be able to make decisions, prioritize between different tasks, and ensure work progresses according to plan. You become a natural contact point for both customers and technicians and therefore need to be comfortable communicating clearly, providing clear information, and handling situations where different needs and priorities compete. This role requires significant independence and suits you if you like taking initiative and contributing to operations running as smoothly as possible. Your responsibilities include: Receive and handle incoming customer requests via phone, email, and in person Register, manage, and follow up on work orders Plan, coordinate, and follow up on daily workshop operations Serve as the contact person between customers, service technicians, and the parts department Handle invoicing, time reporting, and other workshop administration Ensure customers receive clear feedback and that requests are progressed according to plan Education, Experience, and Personal Qualities Requirements: Experience from an administrative and customer-facing role, preferably with similar responsibilities Strong administrative skills and experience working in a structured manner Good computer skills and experience working with various business or administrative systems Class B driver's license Fluent Swedish and English, both spoken and written Merit Factors: Experience as a customer service manager, service advisor, or workshop administrator Experience from the automotive, construction equipment, truck, bus, or agricultural industry Good vehicle technical knowledge Experience with work order management and workshop processes Experience coordinating, planning, or allocating work This role suits you if you have an interest in technology and enjoy working in an environment where you collaborate closely with operations. To thrive and succeed in this role, we believe you are someone who takes responsibility, drives your work forward, and creates structure even when the pace is high. You are confident in yourself and comfortable making decisions and communicating clearly with both customers and colleagues. You have natural drive and take initiative when something needs to be done. At the same time, you are humble and willing to help wherever the business needs you most. Other Information Start: By agreement Location: Örebro Salary: By agreement We use competency-based methodology in all recruitment processes to ensure unbiased selection. We also conduct continuous selection, which means we remove the ad once we've received enough applications. If you become a relevant candidate for the position, we will contact you for an initial phone interview. Whether you progress in the process or not, you will receive feedback on your application. Questions? Feel free to reach out! 📧 [email protected] 📞 010-171 47 10 We recommend submitting your application immediately as we conduct continuous selection. Welcome to apply!

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