Customer Coordinator at Verahill

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Do you want to make a difference for people when they need it most? At Verahill, you have the opportunity to work in a role where care, professionalism, and business acumen go hand in hand. We are now looking for a Customer Coordinator who wants to be the first legal contact in a customer journey that often begins during a period of grief and important legal decisions. As a Customer Coordinator, you become an important part of the customer's journey. You are the one who steps in when a need arises and guides the customer through the legal process. With a reassuring approach, good structure, and genuine commitment, you help people take the next step in matters concerning probate inventories, estate settlements, and estate administration. The role is based at our office in Gothenburg and involves travel within the West region. A driver's license and access to a car are therefore required. About Verahill Verahill is one of Sweden's leading specialist firms in family law. We represent clients from Malmö in the south to Boden in the north in everything from custody proceedings to property divisions and inheritance law, but we also look beyond the paragraphs. At Verahill, legal excellence is combined with a deep commitment to society. We actively work against economic abuse, for increased equality, and to always put the child's best interests first. We help our clients through all of life's events and support them in everything from grief and crisis to planning for the future. Through our expertise and size, we have the opportunity to participate in government investigations and influence legislation in practice, something we are very proud of. About the Role As a Customer Coordinator, you are responsible for converting incoming customer contacts from Klarahill into legal assignments at Verahill. You conduct initial conversations, build trust, and help customers understand their situation and which legal services best meet their needs. The role involves much more than booking a meeting or registering a case. You become a consulting contact who, with empathy and professionalism, helps people make well-informed decisions in an often emotionally challenging situation. At the same time, you ensure that our lawyers and estate administrators receive complete and well-prepared documentation to take over the case in the best possible way. You become an important part of creating a cohesive and high-quality customer journey between Klarahill and Verahill and actively contribute to developing the collaboration between the operations. Key Responsibilities Receive and follow up on incoming customer contacts from Klarahill. Conduct needs analyses and guide customers through the legal process. Help customers make decisions regarding probate inventories, estate settlements, and estate administration. Drive the process from first contact to signed engagement agreement. Register and administer cases and ensure that all documentation is correct. Perform initial administrative tasks, such as conflict-of-interest checks and other internal controls. Be the face of the business outward in phone calls, digital channels, and at the office. Contribute to a professional, safe, and welcoming customer experience. Work closely with colleagues within both Verahill and Klarahill to develop the customer journey. Progressively develop your knowledge in estate law and our legal services. Who Are You? We are looking for someone with experience in service, consulting, or sales who thrives in a role where you build relationships and create trust. You are accustomed to guiding people toward decisions in a responsive and professional manner and are motivated by making a real difference for each customer. As a person, you are empathetic, communicative, and comfortable meeting with people, even when conversations involve difficult life situations. You have a natural business sense and understand the importance of combining excellent service with a clear results focus. You work in a structured manner and easily maintain order even when the pace is high. At the same time, you are unpretentious, collaboration-oriented, and happy to contribute to a positive work environment where people help each other. We also believe you are curious and have an interest in law. You don't need to be a lawyer, but you are motivated to develop your expertise and want to learn more about the legal issues our customers need support with. At Verahill, you get a meaningful role where you make a difference for people every day by creating security, guiding with care, and contributing to a professional customer experience from the first contact. Application In this recruitment process, Verahill works with QARAT. You are warmly welcome to submit your application via the announcement. We work with continuous selection and interviews and please submit your application by August 9, 2026. For more information, you are welcome to contact Karin Stenberg at 0723 37 77 90 or [email protected]. QARAT works competence-based to promote objective and non-discriminatory recruitment. About QARAT QARAT is your partner when you need to recruit, when you need help with search and headhunting, and when you temporarily need to meet your need for managers and specialists. We also work with recruitment of board members. We work with complete recruitment processes, advisors in parts of a process, and with confidential search processes. Within management team development/group development, we offer Sweden's leading consultants in the field.Do you want to make a difference for people when they need it most? At Verahill, you have the opportunity to work in a role where care, professionalism, and business acumen go hand in hand. We are now looking for a Customer Coordinator who wants to be the first legal contact in a customer journey that often begins during a period of grief and important legal decisions. As a Customer Coordinator, you become an important part of the customer's journey. You are the one who steps in when a need arises and guides the customer through the legal process. With a reassuring approach, good structure,…

Přehled

Typ

job

Stav

active

Viditelnost

public

Město

Göteborg

Adresa

Göteborg Centralstation

GPS

57.709190131436, 11.975949446682kopírovatotevřít v ▾

Email

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Telefon

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Publikováno

2. 7. 2026

Upraveno

3. 8. 2026

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