Customer Coordinator with Sales Focus

Q.R.T QARAT AB · plný úvazek

Göteborg Centralstation, Göteborg, Švédsko

Would you like to combine sales, consulting, and care to make a difference for people when they need it most? At Verahill, you'll have the opportunity to work in a role where care, professionalism, and business acumen go hand in hand. We're now seeking a Customer Coordinator who wants to be the first legal contact in a customer journey that often begins during a period of grief and important legal decisions. As a Customer Coordinator, you'll become an important part of the customer's journey. You're the one who takes over when a need arises and guides the customer through the legal process. With a reassuring approach, good structure, and genuine engagement, you help people take the next step in matters concerning estate inventories, inheritance settlements, and probate administration. The role is based at our office in Göteborg and involves travel within the West region. A driver's license and access to a car are therefore required. About Verahill Verahill is one of Sweden's leading specialist firms in family law. We represent clients from Malmö in the south to Boden in the north in everything from custody proceedings to property divisions and inheritance law, but we also see beyond the paragraphs. With us, legal expertise is combined with deep social commitment. We actively work against economic abuse, for increased equality, and to always put the child's best interests first. We help our clients through all of life's events and support them from grief and crisis to planning for the future. Through our expertise and size, we have the opportunity to participate in government investigations and influence legislation in practice—something we are very proud of. About the role As a Customer Coordinator, you're responsible for converting incoming customer contacts from Klarahill into legal assignments at Verahill. You conduct initial conversations, build trust, and help customers understand their situation and which legal services best meet their needs. The role involves much more than booking a meeting or registering a case. You become a consulting contact who, with empathy and professionalism, helps people make well-informed decisions in often emotionally challenging situations. At the same time, you ensure that our lawyers and probate administrators receive complete and well-prepared documentation to take over the case in the best way possible. You'll be an important part of creating a cohesive and high-quality customer journey between Klarahill and Verahill and actively contribute to developing cooperation between the operations. Main responsibilities Receive and follow up on incoming customer contacts from Klarahill. Conduct needs analyses and guide customers through the legal process. Help customers make decisions regarding estate inventories, inheritance settlements, and probate administration. Drive the process from first contact to signed engagement agreement. Register and administer cases and ensure that all documentation is correct. Perform initial administrative tasks, such as conflict of interest checks and other internal controls. Be the face of the operation on the phone, in digital channels, and at the office. Contribute to a professional, safe, and welcoming customer experience. Work closely with colleagues in both Verahill and Klarahill to develop the customer journey. Progressively develop your knowledge in probate law and our legal services. Who are you? We're looking for someone with documented experience in sales, consulting, or customer-facing business roles and who is motivated by achieving results. You're used to identifying needs, building trust, and guiding customers to decisions. As a person, you're empathetic, communicative, and comfortable meeting with people, even when conversations involve difficult life situations. You have a natural business mindset and understand the importance of combining excellent service with a clear focus on results. You work in a structured manner and find it easy to stay organized even when the pace is high. At the same time, you're unpretentious, collaboration-oriented, and happy to contribute to a positive work environment where people help each other. We also believe you're curious and have an interest in law. You don't need to be a lawyer, but you're motivated to develop your skills and want to learn more about the legal matters our customers need support with. At Verahill, you'll have a meaningful role where you make a difference for people every day by creating security, guiding with care, and contributing to a professional customer experience from the first contact. Application In this recruitment process, Verahill is collaborating with QARAT. You're warmly welcome to submit your application via the job posting. We conduct continuous selection and interviews and ask that you submit your application no later than September 15, 2026. For more information, please feel free to contact Karin Stenberg at 0723 37 77 90 or [email protected]. QARAT works competence-based to promote objective and non-discriminatory recruitment. About QARAT QARAT is your partner when you need to recruit, when you need help with search and headhunting, and when you temporarily need to fill your need for managers and specialists. We also handle recruitment of board members. We work with complete recruitment processes, as advisors in parts of a process, and with confidential search processes. In leadership team development / group development, we offer Sweden's leading consultants in the field. Open to everyone We focus on your competence, not your other circumstances. We're open to adapting the role or workplace to meet your needs.