Customer Communications Specialist - Borlänge

Popis:

Do you want to make a real difference? Are you a person who puts people first and listens to customer needs? Welcome to us - at Coor you are the difference! Who are we? Coor is a stable employer with a warm and inclusive culture where you have opportunities to develop and grow in your career. We are an innovative company with high ambitions and continuous improvement. We focus greatly on delivering excellent service in everything we do. What will you be working with? As a customer communications specialist, you are the first point of contact when customers call. You handle many incoming calls, both together with colleagues and sometimes independently. Your main responsibilities include: Receive and answer incoming calls in a professional and service-oriented manner Handle calls by efficiently routing them further Provide support and answer questions from callers Independently search for and use the correct information to provide the best possible help to the caller Actively contribute improvement suggestions to develop our customer service and our own operations Who are you? You are a service-oriented person who wants to make a difference for people and listens to everyone who calls and their needs. You can handle difficult calls under time pressure and have the ability to adapt to each unique call. You work efficiently and systematically, and thrive at a sometimes fast pace. You are a team player who steps up when needed, but also enjoy working independently. We are looking for you: Previous experience with switchboard operations or working in the service industry is highly desirable. You can work days, evenings, and weekends, as the schedule varies Your Swedish and English are good in both speech and writing You are comfortable searching for and absorbing information via computer, and experience working in different systems and programs is a plus About the position Employment type: Permanent position Employment level: Full-time 100% / Part-time 75% Working hours: Monday - Sunday 06.00-21.30 Start date: First start 3/9 Trial period: 6 months To ensure a fair and accurate recruitment process, we use personality tests and we may conduct background checks before employment. Other information For questions, contact: [email protected] We process applications on a rolling basis and the position may be filled before the final application deadline. We handle personal data according to GDPR, only accept applications through our recruitment system, and make all selection decisions through human judgment. We welcome your application! All sales from ad sellers and recruitment companies in connection with this recruitment process are kindly declined. At Coor we meet with curiosity and warmth. Here, people with different personalities, backgrounds, and talents work together. Coor is service; we take care of our customers' properties, prepare meals, clean, welcome guests, deliver mail, and provide all the hundreds of Facility Management services needed for a workplace or property to function at its best. Our shared mission is to create the best work environments in the Nordic region – smart, sustainable, and filled with joy, for both our customers and ourselves. Together we create value by performing, managing, and improving our customers' service operations so they can focus on what they do best. We take care of the rest. Through our warm culture and strong collaboration, we have more fun and create more value for our customers. We see that every day. That is why we are one of the Nordic region's leading companies in Facility Management.Do you want to make a real difference? Are you a person who puts people first and listens to customer needs? Welcome to us - at Coor you are the difference! Who are we? Coor is a stable employer with a warm and inclusive culture where you have opportunities to develop and grow in your career. We are an innovative company with high ambitions and continuous improvement. We focus greatly on delivering excellent service in everything we do. What will you be working with? As a customer communications specialist, you are the first point of contact when customers call. You handle many incoming…

Přehled

Typ

job

Stav

active

Viditelnost

public

Město

Borlänge

GPS

60.497149299204, 15.388989142583kopírovatotevřít v ▾

Email

Zobrazit e-mail

Zobrazení

9

Publikováno

17. 6. 2026

Upraveno

5. 8. 2026

Poloha

Parametry