Customer Information Specialist at X-trafik

X-trafik's mission is to develop and coordinate public transportation in Region Gävleborg for as many people as possible, for a sustainable future. The department consists of five units. The Customer and Sales unit's primary mission is to get more people to use public transportation by changing people's behavior. Within the unit, 24 employees work with customer service, communication, development of sales channels, ticket administration, and ticket inspection. We are now looking for a Customer Information Specialist for our customer service team that assists customers before, during, and after their trips. 1 position(s). JOB RESPONSIBILITIES As a Customer Information Specialist, no two days are alike. You are X-trafik's face to the public and become an important part of our customer service team of four people. You will work to guide and inform customers via phone, social media, and email regarding questions about travel, traffic, and tickets. As a Customer Information Specialist with us, you will work with • mapping out customer needs and proposing customized solutions, and helping guide customers through new opportunities regarding travel planning, ticket purchases, and digital channels • handling all types of inquiries, such as requests, feedback, suggestions for improvement, and complaints • a certain amount of administration and case handling. Customer Service is currently open Monday to Friday between 06:00 and 18:00, and working hours vary within this timeframe. With us you get • a varied and enjoyable day where you also contribute to a sustainable society • a customer-facing role where you meet and help many people and contribute to good service and positive experiences • work in a cohesive team with good camaraderie, where we support and help each other. We care about you as an employee and offer benefits that create security, health, and development regardless of where you are in life. Read more about our benefits: https://www.regiongavleborg.se/jobb-och-utbildning/jobba-i-region-gavleborg/dina-formaner QUALIFICATIONS We are looking for someone who is service-oriented and has a genuine interest in meeting and helping people. You are attentive, accommodating, and work to create a positive experience in every interaction. You easily adapt to changing circumstances and can reprioritize when the situation requires it. You work structurally and plan your work efficiently while taking responsibility for following up on and completing tasks. Furthermore, you are proactive, can act quickly and decisively, without being impulsive, and collaborate with others to obtain the resources and help needed. The work involves extensive customer contact, which requires that you are accommodating and responsive to customer needs. In the role of Customer Information Specialist, you should have • completed upper secondary education • experience with qualified customer service work in direct customer contact in the short term, preferably via telephone • good computer skills and ability to quickly learn technical systems • good knowledge of Swedish and English in both spoken and written form. For this position, it is advantageous if you have knowledge of multiple languages as well as interest and experience in managing customer contacts via social media. In this recruitment, we ask you not to submit a personal letter. Instead, you will answer selection questions that help us evaluate all applicants in a more equitable and fair way. This makes our recruitment process simpler and more transparent for you as an applicant. A trial employment period may be applied. We warmly welcome your application! Employment form: Permanent employment. Duration: Start date Soonest or by agreement. Region Gävleborg applies individual and differentiated salary setting. When setting salaries, factors such as assignment, responsibility, competence, experience, and results are taken into account. With 7,500 employees, we are the region's largest employer. This gives us the strength to drive development forward for a vibrant Gävleborg. Our mission is exciting and complex. Regardless of what role you have with us, you help the residents of the region and make a difference in society. We are at the forefront of social development and are committed to you as an employee growing and developing. With us, you get to use all your strength to create the Gävleborg of the future together with your colleagues. Information to recruitment consultants and job ad salespeople: We have already decided where we want to be visible with our job ads and what support we want in recruitment. We will not purchase ad space or services for ongoing recruitment and therefore ask you not to contact us with such offers.

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