Customer Relations Manager - Personal Assistance

About Us Molnet Personlig Assistans AB is a small assistance company with a strong passion for going the extra mile for our customers. For nearly 10 years, we have provided personal assistance services. Our goal is to offer personal assistance of the highest quality, where every customer and every need receives the attention and care they deserve. We value proximity, flexibility, and individual, tailored solutions for each customer. We are now looking for two committed and responsible customer relations managers in personal assistance who want to help develop our operations further and contribute to our vision. About the Position In your role as a customer relations manager within personal assistance, you will have overall responsibility for both customer relationships and operational activities. You are the important link between customers, assistants, and management and ensure that we live up to our high standards for quality and care. You will work closely with both customers and employees and be a driving force for creating a safe and professional work environment, while continuously developing operations to meet both customer and market needs. Responsibilities As a customer relations manager within personal assistance, you will have independent responsibility for a number of customer assignments and their associated personnel groups. Your responsibilities will include: • managing and developing long-term customer relationships • leading and supporting staff within your area of responsibility • planning staffing levels, as well as recruiting, onboarding, and following up on personnel • working with systematic workplace environment initiatives within your area of responsibility • ensuring customer needs and decisions are met through individually tailored solutions • monitoring the quality of assistance together with customers, relatives, and employees • ensuring operations are conducted in accordance with applicable legislation, regulations, decisions, and internal procedures • maintaining ongoing contact with entities such as Försäkringskassan, municipalities, and other relevant authorities • managing budget and financial monitoring for customers and staff within your area of responsibility • following up on operational results and reporting to the operations manager • contributing to the development of procedures, quality, and working methods within the organization Qualifications Experience in personal assistance or healthcare and social services. Good understanding of regulations within personal assistance and experience working with authorities (such as Försäkringskassan and IVO) is highly desirable. Experience in leadership or management positions is desirable. Legal expertise or experience with government agency contacts is strongly desirable. Ability to communicate clearly and build trust both internally and externally. Driver's license category B Personal Qualities You are an empathetic and attentive leader with a genuine interest in making a difference for our customers and employees. You have a solution-oriented and flexible approach and enjoy working in an environment with short decision-making paths and significant personal responsibility. Your communication skills enable you to both guide assistants and build long-term relationships with customers and their relatives. What We Offer Meaningful work where you can truly make a difference for our customers. A small and engaged team where your ideas and contributions are valued. Flexible working hours and the opportunity to work from home. Competitive salary and good employment terms. Application Send your application with CV and cover letter to [email protected]. We process applications on an ongoing basis, so don't delay in submitting your application! Questions? Don't hesitate to reach out if you have any questions about the position. Contact Mikael Olsson. Welcome to become part of our team and help us continue to go the extra mile for our customers!

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