Särnmark is one of Sweden's oldest companies in personal assistance and was founded by the current owner in 1992. We are a values-driven company that places great emphasis on individuals' commitment and abilities. With over 3,500 employees, we deliver daily on the promise of "a better life" to our customers. Today we offer personal assistance throughout Sweden, companion and relief services in Stockholm, and rehabilitation on the Spanish coast.
Do you want to be part of developing the future of personal assistance?
Särnmark has spent over 30 years creating opportunities for children, young people, and adults with disabilities to live their lives on their own terms. Our history, experience, and values make us a stable and trustworthy employer – but we don't stop there. We are a developing company with high ambitions, strong growth, and a clear focus on quality in every interaction, every assignment, and every decision.
Now we are expanding further in Malmö and are seeking a committed Customer & Personnel Manager who wants to be part of developing both the operation, our employees, and the customer experience.
About the Role
As a Customer & Personnel Manager, you hold a key position in our operation. You are responsible for a number of assistance assignments and work closely with customers, relatives, personal assistants, authorities, and other partners. You are the natural link between the customer's needs, the operation's goals, and the employees' conditions for success.
With us, you will have great influence. We seek someone who wants to drive development, contribute new ideas, and ensure that we continue to deliver personal assistance with high quality and strong customer focus.
Your main areas of responsibility:
- Overall responsibility for a number of assistance assignments
- Recruitment, introduction, and management of personal assistants
- Work environment and personnel responsibility
- Customer dialogue and development of assistance assignments
- Budget and cost responsibility for your assignments
- Collaboration with authorities, healthcare providers, and other stakeholders
- Ensure quality, documentation, and compliance with laws and guidelines
Who Are You?
You have experience from personal assistance and are well familiar with LSS. Perhaps you already work today as a customer manager, operations manager, or in another management role within the industry and want to take the next step in an organization where development, quality, and commitment are central. It is advantageous if you have academic education such as social work or equivalent as the employer deems equivalent.
We believe that you:
- Are secure, structured, and solution-oriented
- Have coaching and inclusive leadership
- Enjoy responsibility and making decisions
- See opportunities where others see challenges
- Are communicative and build strong relationships
- Want to be part of developing the operation together with colleagues and customers
We place great emphasis on your personal qualities, your drive, and your ability to create results through people.
Why Choose Särnmark!
With us you become part of a dedicated team where quality, collaboration, and long-term perspective are in focus. We offer a workplace where your ideas are valued and where you have the opportunity to influence the operation's continued development.
We are on an exciting growth journey in Malmö and seek you who want to be part of shaping the future together with us.
Other Information
The position is a permanent employment with an initial probationary period. A driver's license is a requirement.
Welcome to Särnmark - where quality, commitment, and development go hand in hand.
Submit your application today. Selection and interviews are ongoing. We look forward to hearing from you!
In your application, you must specify your citizenship. If you are not a citizen of Sweden, the EU, EEA, or Switzerland, you must be able to prove that you have permanent residence in Sweden in order to be employed at Särnmark.Särnmark is one of Sweden's oldest companies in personal assistance and was founded by the current owner in 1992. We are a values-driven company that places great emphasis on individuals' commitment and abilities. With over 3,500 employees, we deliver daily on the promise of "a better life" to our customers. Today we offer personal assistance throughout Sweden, companion and relief services in Stockholm, and rehabilitation on the Spanish coast.
Do you want to be part of developing the future of personal assistance?
Särnmark has spent over 30 years creating opportunities for children, young…