Särnmark is one of Sweden's oldest companies in personal assistance and was founded by the current owner in 1992. We are a values-driven organization that places great importance on individual commitment and capabilities. With over 3,500 employees, we deliver every day on our promise of "a better life" to our customers. Today we offer personal assistance throughout Sweden, companion and relief services in Stockholm, and rehabilitation on the Spanish coast.
Do you want to be part of developing the future of personal assistance?
For over 30 years, Särnmark has created opportunities for children, young people, and adults with disabilities to live their lives on their own terms. Our history, experience, and values make us a stable and secure employer – but we don't stop there. We are a growing company with high ambitions, strong growth, and a clear focus on quality in every meeting, every assignment, and every decision.
Now we are expanding further in Gothenburg and are looking for a dedicated Customer and Personnel Manager who wants to be part of developing both the operations, our employees, and the customer experience.
About the Role
As Customer and Personnel Manager, you have a key role in our operations. You are responsible for a number of assistance assignments and work closely with customers, relatives, personal assistants, authorities, and other partners. You are the natural link between the customer's needs, the company's goals, and the conditions that enable our employees to succeed.
With us, you have great opportunity to make an impact. We are looking for someone who wants to drive development, contribute new ideas, and ensure that we continue to deliver personal assistance with high quality and a strong customer focus.
Your main areas of responsibility:
Overall responsibility for a number of assistance assignments
Recruitment, introduction, and management of personal assistants
Work environment and personnel responsibility
Customer communication and development of assistance assignments
Budget and cost responsibility for your assignments
Collaboration with authorities, healthcare providers, and other stakeholders
Ensure quality, documentation, and compliance with laws and guidelines
Who Are You?
You have experience in personal assistance and are well familiar with the Swedish Disability Services Act (LSS). Perhaps you already work today as a customer manager, operations manager, or in another leadership role in the industry and want to take the next step in an organization where development, quality, and commitment are central. It is meritorious if you have an academic education such as social worker or equivalent as assessed by the employer.
We believe that you:
Are confident, structured, and solution-oriented
Have a coaching and inclusive leadership style
Thrive with responsibility and making decisions
See opportunities where others see challenges
Are communicative and build strong relationships
Want to be part of developing the operations together with colleagues and customers
We place great importance on your personal qualities, your drive, and your ability to create results through people.
Why Choose Särnmark!
With us, you become part of a dedicated team where quality, collaboration, and long-term thinking are in focus. We offer a workplace where your ideas are valued and where you have the opportunity to influence the continued development of the operations.
We are on an exciting growth journey in Gothenburg and are looking for someone who wants to be part of shaping the future together with us.
Other Information
This is a permanent position with an introductory probationary period. A driver's license is required as travel within the Västra Götaland region is necessary.
Welcome to Särnmark - where quality, commitment, and development go hand in hand.
Submit your application today. Selection and interviews are ongoing. We look forward to hearing from you!
In your application, you must indicate your citizenship. If you are not a citizen of Sweden, the EU, EES, or Switzerland, you must be able to prove that you have permanent residence in Sweden in order to be employed at Särnmark.Särnmark is one of Sweden's oldest companies in personal assistance and was founded by the current owner in 1992. We are a values-driven organization that places great importance on individual commitment and capabilities. With over 3,500 employees, we deliver every day on our promise of "a better life" to our customers. Today we offer personal assistance throughout Sweden, companion and relief services in Stockholm, and rehabilitation on the Spanish coast.
Do you want to be part of developing the future of personal assistance?
For over 30 years, Särnmark has created opportunities for…