Customer and Rental Services Manager

1 position(s). Customer and Rental Services Manager For you who want to lead with both heart, clarity, and drive We are seeking a Customer and Rental Services Manager who wants to take clear overall responsibility for the company's customer and rental business. In this role, you will combine strategic leadership, business development, and commercial acumen with a strong public mission and consistent focus on tenant experience. You will lead our customer-facing functions within the customer center, rental services, records management, tenant support services, and optional add-ons, and create the conditions for a professional, efficient, and coordinated organization with high service standards, clear processes, and strong execution. About Us Tyresö Bostäder is a municipal housing company with approximately 3,500 rental apartments. Our mission is about more than managing housing – we want to create safe, attractive, and sustainable neighborhoods where people thrive and feel at home. With us, you become part of an organization with short decision-making paths, engaged colleagues, and a strong focus on collaboration and development. About the Role As Customer and Rental Services Manager, you have overall responsibility for the company's customer and rental business and lead the operations toward clear goals for quality, efficiency, customer value, and commercial performance. You are responsible for operations, staff, results, and development within the area and ensure that the customer journey is characterized by professionalism, clarity, and a sustainable approach from initial contact through long-term tenancy. The role is strategic and positioned close to the company's core mission. You are part of the management team and translate company goals into priorities, follow-up, and improvement work within your area of responsibility. Your Tasks Lead, develop, and follow up on work within the customer center, rental services, records management, tenant support services, and optional add-ons Have personnel, work environment, operational, and result responsibility for the team Ensure an efficient, legally sound, transparent, and professional rental process with high service standards and clear communication throughout the entire customer journey Develop work methods, processes, and digital solutions that strengthen quality, efficiency, customer benefit, and commercial performance Follow up on results, quality, key metrics, resource utilization, vacancy rates, turnover, and processing times Build strong collaborations between internal units and external partners to develop the business Participate in and lead rent negotiations together with the Property Manager and contribute with analysis and documentation for the negotiations Responsible for developing, coordinating, and following up on the optional add-ons process with a focus on customer benefit, clarity, quality, and commercial performance Develop and coordinate procurement, orders, and contract processes and follow up on supplier relations and contract compliance Who Are You? We are looking for someone who has: An academic degree in a relevant field Documented leadership experience where you have coordinated work groups, projects, or processes with good results A good understanding of commercial performance, economics, and customer-facing operations Experience with development work, change management, and follow-up of goals, quality, and results Ability to create structure, coherence, and momentum in processes, work methods, and collaboration Good understanding and knowledge of rental law and ability to quickly familiarize yourself with relevant legislation and regulations It is advantageous if you have: Experience in procurement, contracts, purchasing, commissioning, or supplier management Experience from the real estate industry, public housing, or a politically governed organization As a person, you are: Clear, structured, and confident in your leadership, with the ability to create direction, participation, and momentum in both daily operations and during change. Commercially minded and collaboration-oriented, with good judgment and the ability to build trust internally, externally, and in interactions with tenants. Why Choose Tyresö Bostäder At Tyresö Bostäder, you get the opportunity to work in an organization with an important public mission where you can make a real difference. You get substantial responsibility, the opportunity to influence how we develop our work methods, and the chance to work close to the entire operation. We offer a workplace with engaged colleagues, present leadership, and a culture characterized by collaboration, trust, and development. We believe in balance between work and private life and want our employees to thrive and develop over time. The position is located at our office near Tyresö Center. Does this sound like a role for you? We look forward to your application! Other Information This is a permanent full-time position with start date by agreement. Welcome to submit your application no later than September 7, 2026. If you have questions about the position, please contact Diana Elsherbiny, Property Manager, at phone 08-682 61 93. Questions about the recruitment process are answered by Carin Dunér, HR Manager, at phone 08-682 61 32. Trade union representatives can be reached through the switchboard at 08-682 61 00. Welcome to Tyresö Bostäder – together we create safe and sustainable homes for the future. Employment Type: Permanent position.

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