Customer and Personnel Manager at Trygg Assistans in Norr AB

Do you want a job where your leadership actually makes a difference in people's everyday lives? We at Trygg Assistans are now looking for a customer and personnel manager who wants to help create safe, quality and personal care assistance – for both our customers and our assistants. This is a role for someone who has experience, is confident in taking responsibility and doesn't back down when the situation requires a difficult decision. At the same time, you are a person who understands that personal care assistance is fundamentally about people. About quality of life, independence, security and making everyday life work well. About the role As a customer and personnel manager, you will be an important link between the customer, the assistants and Trygg Assistans. You are responsible for ensuring that our care assistance assignments work in everyday life and develop over time. You will have overall responsibility for your care groups and work closely with both customers and employees. This means you need to be able to listen, build relationships and create trust – but also be able to step forward, make decisions and take action when needed. You will be responsible for, among other things: - personnel planning, staffing and resource allocation - employee conversations, salary discussions and employee development - work environment and systematic work environment efforts - training and competency development for assistants - follow-up of implementation plans and documentation - contact and follow-up with customers - coordination for new care assignments - ensuring that care assistance is conducted in accordance with LSS, workplace legislation, collective agreements and other applicable rules - collaboration with operational manager, colleagues, authorities and other partners The position also includes on-call duty according to schedule on mornings, evenings, weekends and public holidays. Who are we looking for? Above all, we are looking for the right person. You need to be confident in yourself, have good judgment and be able to handle situations where there isn't always a simple answer. You should be able to stand firm when things get difficult, make decisions when needed and at the same time have the ability to see the person behind the situation. We believe you have experience in personal care assistance, work management, personnel responsibility or similar work. You may also have extensive experience in healthcare and social care where you had responsibility, led others or worked in situations that required significant personal judgment. The most important thing is not the exact title you held previously – but what experience you bring and who you are as a person. We believe that you: - are confident in taking responsibility and making decisions - have experience leading or coordinating personnel - have a natural ability to build trust and good relationships - can be both responsive and clear - have an understanding of work environment and personnel issues - can handle conflicts and difficult conversations in a professional manner - are structured and can keep multiple things going at the same time - understand the importance of following laws, rules and procedures - have a genuine interest in people and personal care assistance - dare to take action when something needs to change Personal suitability will weigh heavily in our assessment. This is important – personal care assistance is work with great responsibility. But it is also work where you have the opportunity every day to make a concrete difference for another person. As a customer and personnel manager, you need to be able to hold two perspectives at the same time: - The customer should be able to live as independent, secure and rich a life as possible. - The assistants should have a sustainable work environment, feel seen and have the right conditions to do good work. When those parts work together, we create good care assistance. This is what we want you to help build. What we offer With us, you get a meaningful role in an activity where what you do is noticed. You get great responsibility and the opportunity to influence how care assistance works for both customers and employees. We believe in close collaboration, clear communication and solving things together. At the same time, you need to feel comfortable driving your work forward independently. When can you start? We would like our new customer and personnel manager to be able to start as soon as possible. We are in no hurry to find just anyone. For us, it is more important to find the right person. Do you recognize yourself in this description and think you would fit with us? Then we look forward to hearing from you. Welcome to apply to Trygg Assistans. About us Trygg Assistans is a small and family-oriented company with the customer and their assistants in focus. We apply collective agreements and offer wellness benefits. Each group has its own customer and personnel manager who ensures that you are happy and get the help you need to succeed in your work. With us, we know each other – here no one is anonymous. Because we know our customers well, we handle our own recruitment. Therefore, we kindly but firmly decline any contact from recruitment and staffing companies.

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